5
out of 5
Verified
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5
out of 5
Verified
Trupanion was such a lifesaver when my precious furbaby Hank was diagnosed with IBD as well as when he was hospitalized with pneumonia.
Trupanion was such a lifesaver when my precious furbaby, Hank, was diagnosed with IBD, as well as when he was hospitalized with pneumonia. There was a point where we were visiting a vet clinic or hospital every few days. We never had to pick and choose what treatments we could afford at the time because we knew Trupanion would handle the claims quickly. They delivered on all their promises and he received top notch care without hesitation. I will forever be grateful.
- INSURER: Trupanion
- POSTED: 11/04/2022
- BY: Paula
- BREED: Pug
- AGE OF PET: 7 - 10
5
out of 5
Verified
Fantastic service with no problems at al
You guys did a fantastic job and taking care of your end of the payment. An insurance company should be this easy and you guys certainly set the bar high
- INSURER: Trupanion
- POSTED: 11/04/2022
- BY: Paul
- BREED:
- AGE OF PET: 0 - 3
1
out of 5
ASPCA Pet insurance did NOT honor my claim!
I paid ASPCA $1,729.64 over a 2 year period and when I finally submitted a claim for $616, ($500 deductible and 80% of the balance), they would NOT honor the claim. After my deductible, they would have ONLY owed me approximately $92. I Cancelled before they STOLE one more dime from me!
- INSURER: ASPCA
- POSTED: 11/03/2022
- BY: Ken
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
5
out of 5
They were a godsend for our fur baby!
I've had pets best for going on 3 years now but have only really used them for the first time this year. My experience has been positive so far! We fell into some issues with my sweet girl that seemed to just snow ball from one issue to another. I had to put in several claims over the course of this year to cover tests and procedures, and Pets Best paid them all out to me aside from the copay, deductible and the small things they dont cover that i knew about. My insurance was for 90% coverage. The claim speed can vary. Some claims take longer at times. I think the most i had to wait was about 5 weeks, and that was in part due to my vet being slow on documents. The fastest was in 1 week. In the end, they covered the expensive care and tests and for that I'm so very grateful!
- INSURER: Pets Best
- POSTED: 11/03/2022
- BY: ERICKA
- BREED: Boston Terrier
- AGE OF PET: 7 - 10
5
out of 5
Easy to use
I filed a claim for an emergency visit and it was easy, communication was great and basically after submission and one request for more information with review, I received a claim approval.
- INSURER: MetLife
- POSTED: 11/03/2022
- BY: Lori
- BREED: Australian Shepherd - miniature
- AGE OF PET: 0 - 3
1
out of 5
WORST WELLNESS PLAN EVER!!
My dog was born on 12/12/2021. I adopted my dog from Ohio on 08/13/2022 as a breeder surrender. Needless to to say, she was a puppy mill dog. The rescue received her at six months old, or so I was told, and they had her spayed, as rescues do. Her first wellness visit with my vet was 10/10/2022 (first available appointment after I adopted here). I purchased the wellness plan and have paid on this plan for four (4) months. I have been getting nothing but a runaround from this company asking for additional medical records, which I do not have any, including additional medical records from my vet, WHICH THERE ARE NONE!!! How stupid can people be??? Once we get this straightened out, I will be shopping for another pet insurance with a wellness plan, because I do not have the time nor the energy to battle a company over something so friggin ridiculous!!
- INSURER: Pets Best
- POSTED: 11/03/2022
- BY: Tina
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Excellent customer service as always with Trupanion!
Excellent customer service, as always with Trupanion!
- INSURER: Trupanion Canada
- POSTED: 11/03/2022
- BY: Debbie
- BREED: Mixed breed
- AGE OF PET: 7 - 10