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When purchasing the insurance, pre-existing conditions were discussed. I was not informed that on the anniversary of a policy, everything becomes pre-existing. Therefore, nothing you had a claim on prior to the anniversary is covered by the insurance. Only new issues are covered. My mistake - trusting the conversation and not reading the very fine print. There are other pet insurances available, at the same price or less, consider issues that occur when covered are always covered, not just for the number of days left in your current year coverage. What a rip-off.

What an AMAZING experience with this company!!! After my last two dogs had major health issues without insurance coverage, decided that I would purchase health insurance for my next pup. I researched and decided to go with Healthy Paws as a result of the scores of great reviews that I read about them...just like the one that I'm now leaving! My two-year-old pup came down with a severe bloody gastritis which required three days in hospital, IV fluids, meds, followup visit, and on and on to the tune of over $2,000. Once I submitted my bills (easily, I might add, by taking picture of them with my IPhone and submitting them thru their app), I promptly received reimbursement checks. I had chosen the $250 annual deductible and 90% coverage and true to their policy, that's what I got. The only thing they didn't cover was the vet's initial charge for visit. There are no cons of any kind with this company in my experience. I am telling all my friends and the different vets that I know about them.

I am glad I decided to get pet insurance. The process is very easy at Pets Best and the people are very efficient and cordial.

After removing a Mast Cell Tumor we were told by vet that all margins clear, we got it all. Even though surgery, which Embrace covered, was deemed successful, vet asked if I wanted to send off tissue for further analysis. Most folks would not have done that but since I have Embrace I said why not. Well results came back very scary-very aggressive form of cancer with a 8 shot chemo protocol recommended. Only because I have Embrace which basically said when we cover the original diagnosis we cover EVERYTHING that's needed for recovery, our 4 year old white Lab Bella has a better than 90% chance of another good 10 years with us. Thanks Embrace!!!

I have been a member of Healthy Paws for 5 years. I have had two claims and found them to quickly review and pay the claim. No hassle, simple claims process.

The only thing that I would change in all insurance companies. Is the pre excisting condition. I would abolish that clause. Health is a nesesity not a luxury.Other than that embrace is fine.

Easy, Professional, service. Roxy thanks you!

I just want to say thank you to embrace for helping with my claim

I was totally surprised as to the professionalism and the speedy process for my claim. I never had insurance for my pet before but after many thousand of dollars for my beloved Mr.Gizmo, who didn't make it through a tragic ordeal, I decided to look in to the different policies offered for pets. My new baby- Trooper was just a pup when I signed up, he was in great health! Healthy Paws was the most reasonable priced and seemed to provide the best coverage. I never thought I would need them so quick, but I did! They paid the claim just as advertised and I receive my check very quickly. It was almost $1,300.00 from Healthy Paws and it paid just as it said it would!! I recommend them to evry pet owner that I know. You just never know when your baby will get sick and the Vets is very expensive! Thank you Healthy Paws!!! Happy New Year 2017!!!!

It took a little longer then I would have liked but They approved the claim. They said I'd was the first claim So they do a intensive background check. I'm a very happy customer. cooper is also very happy.