Impressive
I find that Met Life processes my claims in a reasonable amount of time and refunds are processed quickly. I've never needed to call them for any of my claims.
- INSURER:
MetLife
- VETERINARIAN:
Weymouth Landing Cat Clinic
- POSTED: 04/12/2024
- BY: Diane
- BREED: Tuxedo
- AGE OF PET: Over 11 years
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No communication about anything
My beautiful Dog Zoey had an operation for a tumor on her jaw I sent all paperwork on the app site of MetLife no reply’s about my claim which started on 3/05/24 I sent all paperwork for the second time plus Soap Documents from Vet office I have emailed them 4 times to please reply and let me know the status Nothing whatsoever
- INSURER:
MetLife
- POSTED: 04/12/2024
- BY: Joseph
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: Over 11 years
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JUST CAN NOT SEE ANYONE GIVING THIS HORROR COMPANY A GOOD REVIEW
my claims take up to 10 weeks....need 8 phone calls......7 emails..... i re mail the invoices over and over.... and still do not get paid in any reasonable time....
if they find any problem you will need esp to figure it out.....no one knows anything....
my last claim took three months as they never told me they were missing a bit of info on the invoice
the claim before that....they lost the original invoice 3x so i use an email with receipt and still they need 15 days to just read it...
i can not leave as my dog has a pre condition.....i am stuck in this hell for the next 15 years...
warn everyone.... choose another company.....
- INSURER:
MetLife
- POSTED: 04/11/2024
- BY: john
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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I would Not recommend this insurance
Pets best insurance should be called Pets Worst.
Takes month to review your claims and reject with no valid reason. Appeal takes another 2 months.
Please save your time and money and don’t sign for this insurance!
- INSURER:
Pets Best
- POSTED: 04/11/2024
- BY: Heleh
- BREED: Labradoodle
- AGE OF PET: 0 - 3
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Will not pay claims
I got everything they asked for from the vet and several times I sent it to them it was never enough
- INSURER:
Healthy Paws
- POSTED: 04/11/2024
- BY: George
- BREED: Jack Russell Terrier
- AGE OF PET: 0 - 3
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DO NOT PURCHASE PET INSURANCE WITH THIS PETTY COMPANY
hey take long to approve claims, nickel and dime you, there's now a deductible PLUS a co-pay for every claim. Guess what, their appeals process sucks as well, I provided enough back up, context, and a heartfelt letter explaining why I put a vet visit on a payment plan with zero % interest offered by @vca and how it's not any difference if I had put the cost of the visit on a credit card while I submitted the claim.
STAY AWAY, Run away.
- INSURER:
Pets Best
- POSTED: 04/10/2024
- BY: Lupita
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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Never had a claim paid and wish we’d never gotten insurance
Our premium has jumped to almost $300 per month. We’ve paid an insane amount over the years to not have a single claim ever covered. No phone number to call, just emails back and forth. Wish very much that we had never gotten insurance.
- INSURER:
Fetch Canada
- POSTED: 04/09/2024
- BY: Christine
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
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Best Pet Insurance
I have had dogs all my life and have gotten insurance for them. By far, this is the best insurance to date. Starting a claim is super easy and my reimbursement goes right into her account. Yes, she has her own account so I can track how expensive she is :)
Also, if you need to speak with a person, they are always very courteous and knowledgeable.
I am not sure how anyone can give this company only a rating of 2. Some people just expect entirely too much from everything in life.
Met Life will give you good value for your money and protection for your pet. Their rates of reimbursement are also much more comprehensive than other companies I have dealt with. I recommend them to all my friends with fur babies.
- INSURER:
MetLife
- VETERINARIAN:
River Run Animal Hosp/Midlothian Animal Clinic
- POSTED: 04/09/2024
- BY: Millie
- BREED: Soft Coated Wheaten Terrier
- AGE OF PET: 0 - 3
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Very easy to use
I never had any issues dealing with pet plus us. They were always easy to get ahold of if I had questions. The portal makes it very easy to submit claims
- INSURER:
Pets Plus Us
- POSTED: 04/09/2024
- BY: James
- BREED: Dalmatian
- AGE OF PET: 0 - 3
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Great Experience
I’ve submitted 3 claims in the past year and it easy to submit them online and I received my payment pretty quick. Customer service has been great as well.
- INSURER:
MetLife
- VETERINARIAN:
Camino Pet Clinic
- POSTED: 04/09/2024
- BY: Jennifer
- BREED: Labrador Retriever (Black)
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: The Healthy Paws Team
George - As per the policy we do require medical records for all enrolled pets in order to process claims, including a copy of the required enrollment examination. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. The records you provided were line item records. These do not note any detailed information about the visits and cannot be used for processing. If we receive the needed documentation, we can process your claim.