No Hassle Efficient claims
I have claimed 2 times for my French Bulldog in the last 3 years. Both times I submitted the claims were reimbursed extremely fast. The first time our dog was suffering with pancreatitis. Sent off $1200 with all the appropriate documentation fro our usual vet and was reimbursed with no issues what so ever within a week.
Just had another very large claim Dec2023. Total was over $12k due to emergency cervical spine disc removal (IVDD) at an emergency hospital by a team of veterinary neurologists. Again I submitted all supporting documents and within a week I was reimbursed the amount based off my policy limits and deductibles. No hassle no problems. My monthly premium is not outrageous and have never had any trouble at all with my Pets Plus coverage. I would absolutely recommend them.
- INSURER:
Pets Plus Us
- POSTED: 01/31/2024
- BY: Tami
- BREED: French Bulldog
- AGE OF PET: 0 - 3
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Love Love Love Trupanion
Trupanion Pet Insurance is a God's Sent. They have saved our Lexie about 10 times. All I can say I Love , Love Trupanion
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- INSURER:
Trupanion
- VETERINARIAN:
Animal Hospital Of Regency Park
- POSTED: 01/31/2024
- BY: Linda
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Insurance Review
Pets Plus Us has provided us medical coverage for almost 2 years now. Our 2.5 year old Frenchie has required a number of (thankfully) mostly small treatments/procedures. Coverage and exclusions were made relatively clear, and all claims made that we expected to be covered (based on the policy) were covered with approval usually only taking a few days.
Anytime we called in for assistance, the staff have been knowledgeable, friendly, and very helpful, including advising us to submit claims even when we were in doubt as to coverage. At least once we did receive coverage when we were worried we might not, resulting in a pleasant surprise.
- INSURER:
Pets Plus Us
- VETERINARIAN:
Mahalo
- POSTED: 01/30/2024
- BY: Tom
- BREED: French Bulldog
- AGE OF PET: 0 - 3
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Run, don’t walk, away from PetsPlus
After reading reviews and the responses from the PetsPlus company, I immediately tried to cancel my new policy. The 1 800 number for Canada does not work - tried 3 times over the last 10 days. 3 emails sent over 1 and a half weeks have gone unanswered. However, the first payment for the policy was withdrawn from my bank account 2 days after I set up the policy. Clearly, money not service and the health of pets is the company priority despite all the sugary sentiments expressed about love of pets.
- INSURER:
Pets Plus Us
- POSTED: 01/30/2024
- BY: Lynn
- BREED: Domestic Long Hair
- AGE OF PET: 0 - 3
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Our experience with PetsPlusUs
This company has been very helpful with the insurance for our dog's, Charlie's, health issues. I do find that speaking with a representative is much more satisfying and efficient than using e-mail or on-line chat. Having the ability to pay directly to the vet for major bills (2 surgeries) has reduced stress levels for me to just worrying about the dog, not about how to be able to pay. the PetsPlusUs team has been great to work with. I would recommend that getting the Accident and Illness Plan rather than just an accident plan is well worth the additional cost.
- INSURER:
Pets Plus Us
- POSTED: 01/30/2024
- BY: Cathy
- BREED: Dalmatian
- AGE OF PET: 7 - 10
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Not great
Overall I have been pretty unimpressed with this insurance company. The exclusions in my contract were not made very clear (I understand why there are exclusions, thats not the issue) until I submitted my first claim. It takes roughly 25-30 business days to receive payment IF it gets approved, and when I had an emergency and called the company to ask what we could do, they basically told me they couldn't do anything for a minimum of 10 business days and nothing was guaranteed (which obviously wouldn't work in the event of an emergency). Overall, I don't feel confident or supported by this insurance company and wish I hadn't switched from my last company.
- INSURER:
Pets Plus Us
- POSTED: 01/29/2024
- BY: Katherine
- BREED: Domestic Short Hair
- AGE OF PET: 4 - 6
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You Can't Go Wrong with Healthy Paws
Our beloved Golden Retriever Katie Rose has had a number of medical issues over the years - especially in the last year as she struggled with tremors, seizures, and collapsing on stairs. We have engaged a rather large team of Vet specialists and, with their help, we have finally found some answers. During this challenging time, we really appreciated Healthy Paws responsiveness to our claims. They have been and continue to be a great partner in her health care. We would be experiencing significantly more stress if we didn’t have Healthy Paws there to helps through this financially.
- INSURER:
Healthy Paws
- POSTED: 01/29/2024
- BY: Jeffrey
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
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Life Saver
Pets Plus Us Pet Insurance has been such a great help for Bonnie our pug. She has had some health challenges and fortunately the Breeder set her up with pet insurance and we kept it up. It was the best thing we did.. Our family cannot thank Pets Plus Us enough - it has been such a great help to keep Bonnie in good shape. She had a recent breathing scare and needed emergency help - Pets Plus Us came through again with their assistance. Thanks Pets Plus Us!
- INSURER:
Pets Plus Us
- VETERINARIAN:
Central Victoria Veterinary Hospital
- POSTED: 01/29/2024
- BY: Jacqueline
- BREED: Pug
- AGE OF PET: 0 - 3
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Emmett
Great pet insurance, not only for ease of having pet protection, pet surgery, and knowing pet will recover at home and also ease on us financially as we are retired and not worry about costs
- INSURER:
Trupanion
- VETERINARIAN:
Welland Animal Hospital
- POSTED: 01/28/2024
- BY: Richard
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 4 - 6
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Pet insurance
Pets plus Us has literally been a life saver for our little dog he ended up with many health problems and Pets plus us has honoured the vet bill claims without question I would highly recommend this insurance The customer service representative have been very friendly, professional and competent Thank you
- INSURER:
Pets Plus Us
- VETERINARIAN:
Lessard Collingwood Vet Hospital
- POSTED: 01/28/2024
- BY: Catherine
- BREED: Havanese
- AGE OF PET: 4 - 6
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