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I was amazed how easy the process is to file a claim. I was also impressed how fast I received my check. I am very satisfied. Thank you.

Customer service is amazing!!!!! Questions always answered and usually with a follow up phone call making sure everything is OK. Claims could not be paid faster. As long as I have a pet I will always have Trupanion with me

Customer service is amazing!!!!! Questions always answered and usually with a follow up phone call making sure everything is OK. Claims could not be paid faster. As long as I have a pet I will always have Trupanion with me

My miniature Dachshund experienced a loss of control over his right hind leg and luckily through medication and rest he can walk again. ASPCA was very concerned about my dogs progress and called a few times to follow up. I have been a customer for many years and they were accommodating in explaining the best insurance coverage for my dog. Bills can be quite pricey and thankfully our plan for Astro helped with his care. I definitely would recommend ASPCA.

Our 8 year old Golden Retriever Caisey ruptured her Cranial Cruciate ligament and the ASPCA policy covered almost 70% of the more than $6,000 cost of the surgery and after care, including 2 second opinions before the surgery. They were compassionate and followed up several times as to her care and how she was doing. We highly recommend them.

If there is a upload section for adding or updating invoice receipts to include to the original claim it would make the claim process easier and faster to submit.

Great customer service, received a call about my dog to see how he was. After his tests. My own doctor doesn't call me... fabulous!!

Embrace is the most comprehensive pet insurance I've ever encountered

My wife and I adopted an older cat and put insurance on him the very first day. Since his history wasn't known or documented there weren't any pre-existing conditions. Unfortunately about 18 months in our boy started having health problems and things escalated quickly. He endured 3 emergency life saving surgeries in 3 months and it wasn't until the last surgery that the cause of all the issues was finally determined, he had cancer. We submitted our first set of claims and heard nothing. We submitted more claims, and still radio silence. I sent emails, and no reply. Finally when I was about $6,000 out of pocket and not a single peep from Trupanion, and having found out he needed another surgery I called their customer service line. The person was extremely helpful and in reading the timeline of events even she was surprised that it had been 5 weeks of waiting and nobody from Trupanion had done anything to advance the case. We ended the call with the rep agreeing to escalate the issue and she would call me back when she had information. A few hours later i got a flood of emails that my claims were approved and a check was in the mail and true to her word, that rep called me back. She didn't provide explanation or excuses but simply said the problem was resolved and any claim submitted moving forward would be handled within a more appropriate timeframe. Needless to say from that point on the claims process was flawless. We'd submit the claim and typically within 7 business days would have our reimbursement check. Our boy ended up passing away but all told trupanion probably covered somewhere around $15,000 in 3 months for his treatments. I'm disappointed that during this stressful time they made it my responsibility to monitor them and hold them accountable to do their job but once someone finally took accountability they were excellent.

My wife and I adopted an older cat and put insurance on him the very first day. Since his history wasn't known or documented there weren't any pre-existing conditions. Unfortunately about 18 months in our boy started having health problems and things escalated quickly. He endured 3 emergency life saving surgeries in 3 months and it wasn't until the last surgery that the cause of all the issues was finally determined, he had cancer. We submitted our first set of claims and heard nothing. We submitted more claims, and still radio silence. I sent emails, and no reply. Finally when I was about $6,000 out of pocket and not a single peep from Trupanion, and having found out he needed another surgery I called their customer service line. The person was extremely helpful and in reading the timeline of events even she was surprised that it had been 5 weeks of waiting and nobody from Trupanion had done anything to advance the case. We ended the call with the rep agreeing to escalate the issue and she would call me back when she had information. A few hours later i got a flood of emails that my claims were approved and a check was in the mail and true to her word, that rep called me back. She didn't provide explanation or excuses but simply said the problem was resolved and any claim submitted moving forward would be handled within a more appropriate timeframe. Needless to say from that point on the claims process was flawless. We'd submit the claim and typically within 7 business days would have our reimbursement check. Our boy ended up passing away but all told trupanion probably covered somewhere around $15,000 in 3 months for his treatments. I'm disappointed that during this stressful time they made it my responsibility to monitor them and hold them accountable to do their job but once someone finally took accountability they were excellent.