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My pup had an ear infection so obviously he needed vet care. The bill wasnt high but it"s great to know that I was getting most of the cost back. He"s all better now. Once I got home I started the claims process which literally takes 2 minutes since my vet emails me the copy of my bill. All I had to do was give a brief description of my dog Illness and upload the bill. That"s it! I received a confirmation email that my claim was received and about a week later the money was in my account. The direct deposit option is the best! Everything with this company is so simple from start to finish! Thank You!"

I love the phone calls asking me about my boy after I've submitted a claim! My previous pet insurance company never did that. Also the claims are expedited very quickly. They are very helpful with answering questions.

My 2 dogs have been covered by Trupanion for over 3 years. I have spent over 5k in premiums and received back about 1k in coverage. I have had several denials, including and most recently a denial of an appeal. They claim that a history of ear infections and allergies may or may not be related to the tumor that was surgically removed from my dog's ear. My vet said that the conditions are unrelated. I am furious. I have sent this company 4k for absolutely nothing. I am not done fighting this and will take it as far as I can go, but honestly, I wish I didnt have to. Save your money! (PS- They are super polite on the phone though ....lol)

We had insurance for six years without using it. Suddenly our dog had serious issues and the insurance was needed and see. I submitted everything at once which slowed down the process but we are thankful we had it.

I am really happy I signed up with Healthy Paws. My puppy is 4 months old and she needed an endoscopy to remove pebbles she had eaten in our backyard. Healthy paws paid the claim quickly at 90% with no questions asked. Saved me over $2000. I have been a health insurance broker for the last 20 years so I know good service when I see it! These guys are first rate!

waste of money, what they claim is covered is not. they word things just so that they end up denying your claim no matter what its for! worthless. cant believe i wasted over 2 yrs for them to not cover a simple accident that was way cheaper than what i paid for 2 yrs.hematomas are not an illness.it was a bite that formed a hematoma.

My dog Sasha needed two surgeries on both of her knees and it was her first as well as mine to go through a process such as the one we went through recently.I have had her insured since April of last year and was able to connect with someone each and every time I called Healthy Paws for questions, claims, etc. The staff is amazing and attentive to ever detail and note that is written on her profile. I am truly thankful and grateful for people that genuinely care that my dog gets better.

I am very happy with trupanion. My major negative comment is that the pets name should be included each claim on my account. In other words if i am looking up a specific claim i have to go through several, if i knew which name was on each claim it would make the website perfect. Also a recheck is something that is usually mandatory after major illnesses or surgeries, i feel a recheck or at least one recheck should be covered by trupanion Thank you Maria trapp

I am very happy with trupanion. My major negative comment is that the pets name should be included each claim on my account. In other words if i am looking up a specific claim i have to go through several, if i knew which name was on each claim it would make the website perfect. Also a recheck is something that is usually mandatory after major illnesses or surgeries, i feel a recheck or at least one recheck should be covered by trupanion Thank you Maria trapp