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Was completely satisfied with Pet's Best in regards to my Gizmo's sudden onset of esophagitis which required her to be taken to the emergency vet on a Sunday, and her claim paid the same week it was submitted.

Always pays exactly as described. No hidden surprises.

I am thankful for my whole pet wellness program. If the claim reimbursement process could be sped up a bit that would be great. Other than that I love having this peace of mind with my pet.

Great coverage, great claims process and payment. I could not be happier.

Nationwide pet insurance has been great. I was with VPI in the beginning and have had a total of 3 dogs insured, 2 at present. Recently my bloodhound needed physical therapy for an injury. The claims are easy to file and the reimbursement was timely. A good part of the physical therapy was covered. I am very pleased. Thank you Nationwide

I have had speedy responses. The only complaint I have , is that I was suppose to receive paperwork in the mail to have Olive’s pre existing re-evaluated and I never received

This insurance I would say is the number insurance to have. It provides coverage for anything you would ever need.

Nationwide has been so helpful from the start! Any time I have questions, they are always able to provide the best service. I do hate how long the reimbursements take to get back because I do have bills to pay off. However, I have never worked in insurance so I have no idea how the process works. So, there is grace :) I always tell my fellow dog parents to get Nationwide for their pets. I've saved so much money since I got my sweet Bean as a puppy, with all the shots and neutering. Thanks again everyone! Keep up the great work!

Everyone who I speak to is knowledgeable and caring, they ask about Jax and really show compassion. Your customer service team is incredible! The only thing that has been a cause of frustration is the timeline to receive a payment for a claim, Jax is going through diagnostic steps right now (fingers crossed it will help!) So there have been an increase in expenses, some have been paid out but others required medical history review so could take up to 60 days, which with mounting vet costs isn't very convenient. I understand the process takes time but if you were able to improve the timeline I would be thrilled!

I'm pleased with the service I get from you.