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The first time I submitted a claim it was denied but on further conversation with the company they covered the claims. As a consumer you need to ask questions if something isn't working for you! My dog has some arthritis issues in his back and HealthyPaws covered treatment by a Physical Therapist who is licensed to practice with dogs! I am lucky I live in an area where I have a vet's office with this service! My dog has been doing great, I learned a lot from the Physical Therapist and my dog is really benefiting from the exercise, massage and heat I have been doing with him which keeps him healthier, feeling better and keeps him out of the vet's office!

Our two year old Lab/Retriever mix pup had a large growth on her leg, which the vet thought we should have removed & tested. Embrace was so very quick to process our claim and issue an insurance refund - lightening fast! I cannot say enough about the staff's thoroughness with acknowledging, processing & paying the claim. We are so happy we decided to obtain pet insurance through Embrace. We will continue to do so for the life of our wonderful Marley. Thanks!

I, like so many others, was skeptical after having less than a pleasant experience at another pet insurance company. I have been blown away by the speed of processing, the amount of reimbursement, the ease of filing claims. One of my dogs ingested grapes soon after switching to Healthy Paws. After meeting our deductible ($250) we received 80% of the cost back from Healthy Paws within about 20 days! I highly recommend Healthy Paws! They also emailed me to check how my pup was doing!! Very satisified customer.

We have been with Embrace for years. Actually, almost from the beginning of the company. The customer service is top notch and we have never had an issue with any claims. It is obvious that the company, from the top down, truly care for animals and their people.

I cannot express how glad that we switched pet insurance companies a couple years ago when we adopted a second German Shepherd. While he has been for the most part, very healthy, our older GSD was diagnosed with Cancer last summer. We could not have gotten him the chemo treatments if we didn't have Embrace. No exclusions, just our deductible and percentage loss settlement. Our previous company had oodles and oodles of exclusions. Embrace lives in the real world. Having the insurance isn't cheap but I'll never go without again for my pets.

This is the first time I have ever had insurance on a dog, and I cannotget over how grateful I am for your amazing help and very rapid service. A million thanks!!

My puppy had an everted third eyelid, preapproval was much easier and the claim is processing much quicker. I would recommend that anyone who buys this insurance have a questionnaire to fill out for trupanion to put necessary info in their system so if they are needed they already have the bulk of the information at their deposal. When our pets are in need this would reduce the stress on the pet owner. I rate this time 8/9 not prefect but very good. Thanks

My puppy had an everted third eyelid, preapproval was much easier and the claim is processing much quicker. I would recommend that anyone who buys this insurance have a questionnaire to fill out for trupanion to put necessary info in their system so if they are needed they already have the bulk of the information at their deposal. When our pets are in need this would reduce the stress on the pet owner. I rate this time 8/9 not prefect but very good. Thanks

This is my first experience with Pet Insurance, and so far, I'm very pleased regarding the benefits for my Yellow Lab Rosie. Their customer service is very responsive and claims are processed fairly and in a very efficient manner. Each time I have called Embrace the customer service people are pleasant and extremely helpful. If you can, purchase the Wellness Plus Plan because it does cover a lot. I look forward to a long partnership with Embrace for Rosie’s healthcare needs.

Kayos a Great Dane puppy had an everted third eyelid. He was scheduled for surgery m2 days later, trupanion worked with me to get the preapproval done. He had his surgery and about 8 days after submitting the claim I received my reimbursement check. My first experience with pet insurance and in hindsight everything went pretty smooth. Kayos's eye has healed and he no longer has to wear the cone of shame. He is back to his happy healthy self. He is such a marmaduke. Thank you Trupanion for your patience and help during this stressful time.