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Good customer service.

She explained everything clearly

Everyone I have talked to give your pet insurance a high rating

Time and again, Trupanion has proven to be a reliable partner in our care of our dog and his surgeries for various things. We so appreciate the way conditions are covered and the claim process is straightforward and reimbursement is prompt. Thank you so much.

The app claim submission is super easy. Every time emailed a question I got a response within a day, usually same day. Satisfied with the coverage and pay out was what I expected per policy.

Great customer service!

I wish my own insurance was this informative and fast! Your team always keeps me informed of the progress and so quickly, it’s amazing.

Do not bother. Horrible company Trupanion in bad faith denied my dog's MRI stating that it was possibly preexisting when he had never been diagnosed or treated for a disk issue. A board certified veterinarian specifically stated this was a new issue but because my dog was being treated for a blood clot they used that as an excuse not to pay. They are not honest and will deny claims as much as possible. The people that make decisions have no medical background and speaking to them is like speaking to a brick wall because they do not understand medical issues. I would have been better off saving the premium every month.

Usually very good, but they have disallowed at least two dermatology claims for an issue that the doctor says is a direct result of the treatment my dog has received for thyroid cancer. They did NOT disallow the thyroid diagnosis.

Because I couldn’t choose 20! Trupanion is the best company I ever worked with. Kind, courteous, available, prompt, sympathetic, professional, easy to work with. They don’t make companies like this today.