Because the people are very pleasant and always answer my questions promply.
Because the people are very pleasant and always answer my questions promply. They make me feel like they really care about animals and their owners.
- INSURER:
Trupanion
- POSTED: 01/25/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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WONDERFUL EXPERIENCE! each time !!!!
FAST! ACCURATE! I l love all of my Trupanion experiences! Online and over the phone!!!!
- INSURER:
Trupanion
- POSTED: 01/24/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Want to give a big thanks
I want to give a big "thanks" to Sierra for all her patience and helping me with my problems. Sounds like she really likes her job and was happy to help. That makes a BIG difference in customer service!! Thanks again, Sierra!!!!!!!!!
- INSURER:
AKC
- POSTED: 01/22/2021
- BY:
- BREED: n/a
- AGE OF PET: 0 - 3
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Jessica was very informative and helpful.
Jessica was very informative and helpful. She explained how to submit my claim and went over details about my policy.
- INSURER:
Trupanion
- POSTED: 01/21/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Because the representatives are amazing!
Because the representatives are amazing!
- INSURER:
Trupanion
- POSTED: 01/18/2021
- BY:
- BREED: Bichon Frise
- AGE OF PET: Over 11 years
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Customer service and the person who i talked to on the phone was very pleasant and helpful.
Customer service and the person who i talked to on the phone was very pleasant and helpful. But i could’nt give the same rating for my experience with the claims. Takes too long and make mistakes of confusing my claim with some body else’s...
- INSURER:
Trupanion
- POSTED: 01/15/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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TruPanion is our Little Girl's Hope!
Fast Response and Payment as always.
- INSURER:
Trupanion
- POSTED: 01/15/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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I have had a good experience with Trupanion.
I have had a good experience with Trupanion.
- INSURER:
Trupanion
- POSTED: 01/11/2021
- BY:
- BREED: Labradoodle
- AGE OF PET: 7 - 10
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The representative was very patient helpful and answered all questions I had.
The representative was very patient, helpful, and answered all questions I had.
- INSURER:
Trupanion
- POSTED: 01/11/2021
- BY:
- BREED: Staffordshire Bull Terrier
- AGE OF PET: 7 - 10
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Terrible and Slow. They don’t actually explain things correctly.
I was frustrated with the lack of explanation as to what a physical exam entails prior to enrollment. You should really specify that the pet needs to have a “physical” and not just an exam... I don’t thought a wellness exam would be enough and in turn it was not. And I was already enrolled and paid two months and no one explained this to me. I was sent emails in regards to submitting “all records” which I had indeed done... and no one ever reached out to say I still needed a “physical.” Not very good communication and also very slow going company. I won’t be back.
- INSURER:
Healthy Paws
- POSTED: 01/09/2021
- BY: Sarena
- BREED: Manx
- AGE OF PET: 0 - 3
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