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Always great service, kind attitudes, and very helpful

You have been absolutely wonderful!

This is our first claim experience and I was confused about submission aspects from our Vet Hospital. Ashley listened patiently to all the details and found specific answers quickly! During the conversation she explained about electronic deposit for future reimbursements and took my bank acct info, securely pausing the call-recording while gathering that sensitive information. As soon as I got off the phone and checked emails, there was already the notice that bank data had been entered in my portal. I certainly gained confidence in Pets Best procedures and staff, and have already referred you to a neighbor and a co-worker! Thank you!

I love everything about Nationwide Pet Insurance. The cost is good, it is easy to submit claims, and the claims are processed quickly. If I did not have insurance on my "fur baby" I would be out of quite a bit of money. Nationwide provides peace of mind, so that I do not have to choose between cost and care for my baby.

When I make a claim it says I can track the claim on the app. However I can not and when I login I can not see the updated information. That is a little frustrating. I tried to contact you I made a mistake on the claim and couldn’t get anyone to call me back. I entered the wrong invoice. Very frustrating. Not having someone to contact

Claim process is easy and they are quick to pay out compared to other companies. A lot can come up with a giant dog and between the claim process and the quick payout it's so worth the money.

I have had pet insurance with you for 3 years. It seems you keep going up on your premiums and it has been taking longer to get the claims processed and my money back to me. I'm not happy . My last claim was for medicine and you refused the claim because it was marked estimate. That's rediculious. I. could understand if I had an appointment for Kobe, but I called the vet and they gave Kobe medicine to resolve the issue.Now I have to go back to vet and get an invoice you will accept and resumit the claim. How inconvenient!!!This is upsetting.

I'm very happy that pet insurance is offered by my employee, it lets me know they're a compassionate and progressive company. It makes my life easier and gives me piece of mind. That's priceless. My first experience with filing a claim was amazing, so it reinforces that I made the right decision to get "Pets Best" insurance for my Mary Jane.

Been a client for several years and each claim has been speedily processed and refunds posted to my bank account in just a couple of days. Would highly recommend Embrace for any pet owner

I’ve had nothing but great service from Nationwide Pet Insurance. We unfortunately have several claims we’ve had to file but Nationwide has made these times so easy and hassle free for us while we were caring for our pet.