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The only reason my rating is an "8" and not a "10" is because of the time it takes to process a claim. My 1st claim took over a month to process and complete and the 2nd hasn't completed yet. Now with that being said, I want to point out the positive. When I originally purchased the coverage, I received a call to thank me for choosing them. And when my bulldog was extremely sick and I took her in for an emergency visit and treatment, as soon as they reviewed my claim I received a phone call following up to check if my bulldog was doing better and asked if there was anything they could do to assist further. They have a genuine sense of caring.

The only reason my rating is an "8" and not a "10" is because of the time it takes to process a claim. My 1st claim took over a month to process and complete and the 2nd hasn't completed yet. Now with that being said, I want to point out the positive. When I originally purchased the coverage, I received a call to thank me for choosing them. And when my bulldog was extremely sick and I took her in for an emergency visit and treatment, as soon as they reviewed my claim I received a phone call following up to check if my bulldog was doing better and asked if there was anything they could do to assist further. They have a genuine sense of caring.

It took me years to finally be able to afford insurance for my 3 fur babies. I was so happy when I found Pets Best in my search for affordable insurance. Recently I made a claim and I was thrilled to see how quickly it was processed! You've really made my day Pets Best!

Trupanion has allowed me to take care of my baby the way she deserves.

The claim was paid quickly and exactly as the policy said it should be. Everyone with whom I spoke was kind and considerate as well as competent.

Very happy that I picked this pet insurance.

I generally don't have a problem with how much of the claim is paid, but I think its ridiclous that it takes 3-4 weeks to pay them. I have to pay the vet out of my pocket first which is fine. But then to wait that long to be paid back is not. I have large dogs - mastiffs - that is the reason I got insurance on them. Everything that is done to them is expensive.

Outstanding

Ginger had to have a tumor removed, an expensive visit during the holidays, and our reimbursement was so fast it made our heads spin. *thumbsup* THANK YOU! (tumor was benign and she's almost fully healed now) Jody

While it took a while to receive my claim money, I was pleased with the coverage.