BUYER BEWARE
BUYER BEWARE! READ THE FINE PRINT! Healthy Paws will hide behind its policies to deny claims, no matter how unreasonable and despite letters from veterinarians to the contrary. But they are very happy to take your premium payments for many years. One short email from them requesting initial medical records as a gating item would have saved me thousands of dollars. Shameful.
- INSURER:
Healthy Paws
- POSTED: 02/07/2024
- BY: Caroline
- BREED: American Shorthair
- AGE OF PET: 7 - 10
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Aucun service
ESSAYONS DE CONTACTER PAR TELEPHOINE DEPUIS 3 JOURS SANS RESULTATS.
MISES EN ATTENTE INDEFINIMENT.
NOUVEAU CLIENT AYANT REMPLI TOUTES LES CRITERES.
C'ESTEXISTAIT PAS.
QUI FAIRE???
- INSURER:
Pet Assure
- POSTED: 02/07/2024
- BY: Pierre
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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MetLife sucks bucks! Avoid!
MetLife for pets is bogus! Ponzi scheme to take money and deny claims based on invalid reasons! They will side with misinformation and call claims denied in the face of incontrovertible evidence. They love "precondition" when the evidence is otherwise. Don't fall for we protect your fur babies! MetLife needs to be held accountable for not honoring their policies! What a joke! Avoid Avoid and file complaints with the Attorney General! Paid out more money for no protection based on a typo! MetLife for Pets is fraudulent as the comments from countless others prove.
- INSURER:
MetLife
- POSTED: 02/07/2024
- BY: Leza
- BREED: Chipoo
- AGE OF PET: 0 - 3
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Claims and Cost
I was very skeptical about buying pet insurance but went for it when I rescued my dog. She was approx 1 year at the time of rescue and discovered quickly she had severe anxiety issues. She is also a very energetic dog, loves to run and play. She has required surgery on both hind legs to repair cruciate ligament tears (human version is ACL). I had purchased the injury/illness policy with a $500 deductible and 90% coverage (thankfully!!) She needs daily anxiety medications as well as monthly injections to help keep her joints healthy. Each surgery was close to $10k. Both surgery's and all her prescription medications are covered at 90% without question. I can honestly say, this was the best pet related decision I have ever made. The policy prices are reasonable and I have never had any claim questioned or denied. I don't find the general coverage policy worth the money, if you're really diligent about submitting the claims it might wash out at the end of the year but the injury/illness policy is a must have in your back pocket!
- INSURER:
Pets Best
- POSTED: 02/06/2024
- BY: Elizabeth
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Worst Experience ever - Pathetic totally
I had to take my dog to the vet on Jan 10th for which I submitted a claim on Jan 11th 2024
On Jan 25th 2024 I get a notification on the app that the documents are missing and I need to upload the invoice and receipt and previous vaccinations hence I do that
On Feb 5th I get notified that I need the documents to be uploaded and they are same set of documents which I uploaded it’s really frustrating when you cannot talk to anyone and all they want to say is “Here is the link to upload the documents”
I think before asking us to verify that “I am not a Robot” they should verify themselves that their customers are “Not Dealing with a Robot”
NO CUSTOMER SERVICE AT ALL !!! WILL NEVER EVER RECOMMEND ANYONE WITH FETCH PET INSURANCE
- INSURER:
Fetch Canada
- POSTED: 02/06/2024
- BY: Hardikkumar
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Do Not purchase this insurance.
I have (had) coverage for two dogs. I paid the monthly premiums gladly knowing I had coverage for my dogs in case of an accident. Well an accident happened to my puppy. I called Pets Plus Us ahead of time to ask if it would be covered. I get a big vet bill and the claim gets denied. Not acceptable, Everytime I call the business I end up speaking to the same person who sounds like a robot and says the exact same things. DO not buy this crap insurance. I thought if it was endorsed by Costco it should be good. It's not. I hope Costco pulls their backing of this company. I cancelled both policies but I am out a couple years of premiums and now this vet bill. Very mad. Hopefully I can prevent others from having to learn the hard way.
- INSURER:
Pets Plus Us
- POSTED: 02/05/2024
- BY: Scott
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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Very Easy and Straightforward!
Our dog, Willie, recently needed to receive a very expensive procedure involving the removal of multiple masses and subsequent pathology analysis. It would have cost thousands of dollars without his insurance. Healthy Paws reimbursed us for the expense quickly with o questions asked. This prevented us from having to make some very difficult decisions about Willie's health. I would recommend their service to anyone looking for pet insurance.
- INSURER:
Healthy Paws
- POSTED: 02/04/2024
- BY: Tyler
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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Amazing
10/10. Great customer service, easy to submit claims, timely. I couldn’t be more thankful for this in a hard time. Thank you!
- INSURER:
ASPCA
- POSTED: 02/04/2024
- BY: Kimberly
- BREED: German Shepherd
- AGE OF PET: 4 - 6
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Easy and fast
Prompt response, easy claim process
- INSURER:
ASPCA
- VETERINARIAN:
Pawsteps, Whitinsville MA
- POSTED: 02/04/2024
- BY: Anthony
- BREED: American Shorthair
- AGE OF PET: 4 - 6
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Surgery expenses
From beginning to end trupaion has been there and made this experience easy and we felt cared for.
I would recommend trupaion if you are getting a puppy or any pet in your home.
- INSURER:
Trupanion Canada
- VETERINARIAN:
Waves
- POSTED: 02/03/2024
- BY: Jennifer
- BREED: American Bully
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: The Healthy Paws Team
We're sorry you were not satisfied with your plan. We do our best to be transparent throughout our website, during the enrollment process, and in the plan documents available to each client in their online Healthy Paws account regarding the limited exclusions of our plan. Those exclusions are pre-existing conditions, preventative/routine care, and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information under our "Frequently Asked Questions" and in the sample plan. As per the plan we do require medical records for all enrolled pets to process claims, including a copy of the required enrollment examination. In situations where there is not a ton of medical history available, at minimum we require the notes from the enrollment exam as outlined in your plan documents to process claims. Based upon the medical records for your pet, we could not provide coverage for the claims in question due to it falling into one of the limited plan exclusions.