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This is the first time I have ever had pet insurance. With a Great Dane I knew I might be facing some issues but never can be sure. I have been pleased so far with coverage and promptness looking at claims

Since we switched to Nationwide from other dog insurance. This is the absolute best insurance I have found for my dog. I love that the claims are quick and easy. All customer service reps have been super nice and will help you with everything. I will keep this insurance always, and when anyone asks me I give them a referral to the Nationwide page for their pets. I have informed my Vet as well and he gives his customers the information as well. Thanks so much, Yall are just the best.

All covered accept deductible. Quick and easy. Painless. Told everyone it was great

Would like to see a quicker processing of claims.

Our dog was hit by a motor vehicle and had to go through an extensive surgery and recovery process. This claim was originally denied stating that it did not fall within the insurance policies parameters. We appealed the claim and had to obtain further clarification and justification from our Veterinarian as we were 100% sure that it was a mistake and that it did in fact fall under our current Pets Best insurance policy. It then took nearly the full 60 day appeal window and we then received the funds as expected. We're happy with the end result and feel that Pets Best made the overall right decision to help us out, thank you. We will be remaining a Pet's Best insurance policy holder to ensure our pets are well covered in the future.

Great service and easy to contact and representative was very knowledgeable

I am very diligent about getting yearly visits for my dogs, and proactive if I see anything unusual with their health. My 3 year old Lab recently had her Wellness visit, and was in perfect health. The ONLY thing extra was that the vet expressed her anal glands. Apparently Nationwide views this as a pre-existing condition since she must have had it done once before in the 3 years I’ve had her. It surprised me that this was not covered. This is a preventative check to make sure the glands don’t get infected.

Kelsey was great. She helped answer all of my questions and is a great asset to your company.

After 11+ years with my dog, we’ve never had an emergency visit to the vet. She had a run in with a chain linked fence and her paw lost the ‘fight,’ so we ended up at an emergency vet on a Friday night. $1500 later, I was sure I’d be paying almost all of it given that human health insurance is such a goatrope. I hadn’t realized previously but we’d met the deductible and I was pleasantly surprised to see this insurance policy had paid for almost ALL of her visit, and within less than a week of the visit (not sure if this is typical but other related claims filed since have also been paid out really quickly). I will and have already recommended Nationwide to anyone who will listen.... and will be keeping it for both of my fur babies. Also came highly recommended by her regular vet.

Very easy to send a claim via email. Received quick response that claim was received. Always a very fast reimbursement.