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Can't say enough good things about Healthy Paws' benefits, service, fair premium, business practices, people and integrity. After researching different pet insurance companies and plans, we chose to insure our 3 year old lab mix with Healthy Paws. Based on my experience with "human insurance", I expected a lot of pain if we ever needed to use it. Well, we needed to submit 2 separate claims a year apart: cracked tooth extraction ($350) and torn CCL requiring a TTA knee repair ($4,700). Both claims were resolved and paid quickly, with minimum documentation and hassle...and without the sort of "exclusions" or "adjustments" normally seen with human insurance. Healthy Paws communicated fully about our claims status and their website is easy to navigate. Finally, the Healthy Paws people are actually super helpful. A great service that EVERY pet owner should have. I can't thank them enough for being there when we needed them and recommend them highly for peace of mind!

This insurance is the terrible! The "Chief Underwriter" is not licensed as a veterinary tech. in Florida and yet is handling claims on behalf of either American Southern Home Insurance Company or American Modern Home Ins. with virtually no veterinary training. She belongs to an association but will not tell me the training she received and for all I know, membership only required paying a membership fee. She has disregarded the veterinary surgeon's opinion on whether my dog's left hip injury was related to a prior right hip injury which occurred 2 1/2 ago, and without any background in veterinary medicine or review by a veterinarian has decided to deny the claim. These people are bad news and USAA should be ashamed that they refer their pet insurance to these unskilled and combative insurance adjusters! I'm cancelling all pet insurance for 12 animals with them immediately and going with Trupanion and I would suggest everyone else do the same, before Jenna Mahan the "Chief Underwriter" for Embrace denies your claim without justification.Harriet Lewis-Mooney

The last claim I put in was processed immediately. I was very impressed.

Sly is doing great! Thank you so much for checking up! Thank you so much for all the hard work you guys do! And thank you so much for funding the money directly to the hospital! You guys are so very good at what you do and we appreciate it so much! This is the best insurance any pet owner can have and should have! Thank you again!

First time filing a claim and I was surprised at how smooth it went. Much easier than filing a human claim with my insurance. lol Oh and quicker response time for sure. Good job.

I have been a highly pleased customer of Trupanion for 12 years now. I selected them with a shoulder shrug (no clue which company to choose) and have stayed with them because they are a fantastic company. There are no hidden fees or clauses and nothing contrary to what is advertised. The 90% reimbursement is great, and there are no catches when it comes to the 90/10 policy. They are not like other pet insurance companies that put limits on how much they will pay per condition. This is big because I have an epileptic dog who also has a chronic infection - not small priced problems. The vast majority of times, claims are paid timely, I'd say not much more than 2 weeks. Like with any insurance company, there have busy periods and claims may take a bit to be reimbursed. There have been times when I've had to wait more than usual. I won't lie - those times have been inconvenient and frustrating. But those times have not been frequent. The customer service representatives are friendly, and they care about the pets of customers. Not only that, the company is based on pet love. A staff of more than 100 people can bring their animals to work with them. I have been on the phone with representatives whose dogs have been right by their sides while we talk. That's pretty neat. I write a lot because Trupanion has been with me through the highs and lowest of lows (pet loss) that come with being a pet parent. They truly are a great company.

I have been a highly pleased customer of Trupanion for 12 years now. I selected them with a shoulder shrug (no clue which company to choose) and have stayed with them because they are a fantastic company. There are no hidden fees or clauses and nothing contrary to what is advertised. The 90% reimbursement is great, and there are no catches when it comes to the 90/10 policy. They are not like other pet insurance companies that put limits on how much they will pay per condition. This is big because I have an epileptic dog who also has a chronic infection - not small priced problems. The vast majority of times, claims are paid timely, I'd say not much more than 2 weeks. Like with any insurance company, there have busy periods and claims may take a bit to be reimbursed. There have been times when I've had to wait more than usual. I won't lie - those times have been inconvenient and frustrating. But those times have not been frequent. The customer service representatives are friendly, and they care about the pets of customers. Not only that, the company is based on pet love. A staff of more than 100 people can bring their animals to work with them. I have been on the phone with representatives whose dogs have been right by their sides while we talk. That's pretty neat. I write a lot because Trupanion has been with me through the highs and lowest of lows (pet loss) that come with being a pet parent. They truly are a great company.

Customer service is great

I was in tears last night when I called as we were on the verge of losing our little boy. He's been to our vet, then an emergency vet the following day and now a specialty hospital. We are literally broken at this point as we've paid the vets everything we can and have nothing left for deposits or anything and I wasn't sure how I would handle today's visit with another deposit of $2300. Your rep explained to me how direct pay works and I am so grateful. I was at brakeing point and he was so kind. You have the best customer service anytime I've had to call! I would have lost my best friend had I not had trupanion.

Customer service is great