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Customer service is great

I was in tears last night when I called as we were on the verge of losing our little boy. He's been to our vet, then an emergency vet the following day and now a specialty hospital. We are literally broken at this point as we've paid the vets everything we can and have nothing left for deposits or anything and I wasn't sure how I would handle today's visit with another deposit of $2300. Your rep explained to me how direct pay works and I am so grateful. I was at brakeing point and he was so kind. You have the best customer service anytime I've had to call! I would have lost my best friend had I not had trupanion.

Customer service is great

I was in tears last night when I called as we were on the verge of losing our little boy. He's been to our vet, then an emergency vet the following day and now a specialty hospital. We are literally broken at this point as we've paid the vets everything we can and have nothing left for deposits or anything and I wasn't sure how I would handle today's visit with another deposit of $2300. Your rep explained to me how direct pay works and I am so grateful. I was at brakeing point and he was so kind. You have the best customer service anytime I've had to call! I would have lost my best friend had I not had trupanion.

My inquiries were were very professionally answered and if payment is due on a claim Trupanion is very prompt.

My inquiries were were very professionally answered and if payment is due on a claim Trupanion is very prompt.

I don't understand why the price keeps going up since I have not had to file a claim yet. I hope it stays that way.

I don't understand why the price keeps going up since I have not had to file a claim yet. I hope it stays that way.

Thank you for helping Gizmo! He continually needs eye and allergy medications and Pets Best has always been there for us. Thank you so much!

When I bought my new puppy to the vet, she recommended Trupanion. The first month was free and they would cover any problems after I signed up. This was seriously the best recommendation I have received financially. After about two months, it was obvious that something was wrong with our puppy. After extensive tests and a specialist visit, it was determined that our baby had a liver shunt. He was eight months old and was the size of an eight week old puppy. The testing, surgery, follow up etc. cost over $5000. Trupanion paid 90% of it. I had only paid three months of premiums at $31.00 each month and they still paid for it. Within two months of returning home, the little guy had a freak accident in the yard and broke his leg. Of course, he required surgery. Guess what? Trupanion shelled out another $1200+. I thought for sure they would cancel us, but they have not. The service is second to none. I receive a check within two weeks of submitting a claim. I would highly recommend this company ( I already do to everyone). Even if my dog never has another problem, I will keep this insurance because I have never had a better dealing with an insurance carrier whether it be medical, dental, auto, home, etc.