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Customer service was fine.
Customer service was fine. But emergency exam fees and after hours fees not being covered in case of an emergency makes absolutely no sense. In my $950 claim, you covered $108. I will be cancelling my insurance.
- INSURER: Trupanion Canada
- POSTED: 10/28/2022
- BY: Kelsi
- BREED: Whippet
- AGE OF PET: 0 - 3
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TruPanion Goes Above and Beyond!
Thank you TruPanion for being the best choice for my pup's insurance. I really appreciate you going above and beyond in the claims process. Your care and concern is deeply appreciated. When my dear Beauty passed away last May, you all gave me so much time to gather my documents as Beauty's passing was a true shock and so unexpected. I even received a beautiful hand-written card and that touched our hearts. Your customer service is always such a pleasure to speak to and truly break down all the information in an easy way of explaining for the customer and their fur-babies. Thank you for everything you do. Thank you so much for approving the last claim. Trupanion is the best!
- INSURER: Trupanion
- POSTED: 10/27/2022
- BY: Maria
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
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