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My English Mastiff has been insured for a few years now, and I couldn't be more pleased with the courteous staff and coverage.

The staff worked well with the animal hospital, and between them, I hardly had to fill out any forms. The claims process was very fast, and I received payment way faster than I imagined. Also, I thought they would nit-pick the hospital bill, but they paid their part in full without argument! Highly recommend, and I'm doing so to all my friends and family. The only reason for a 9 rating is that my dog had a cyst over a year ago, which went away on its own, but it is now listed as a pre-existing condition. I felt that was petty.

Our 2 year old Labrador had to have three cysts removed and biopsied. Thankfully they were benign! Healthy Paws made the claims process so easy and stress free! We are so happy that we made the decision to go with Healthy Paws when she was a puppy!

The claim process was smooth and they were so kind calling me after to see how my dog was doing. Great experience.

I want my pet to have the finest medical care available. How could I do less for him than he does for me? Thank you Embrace.

my little girl was not eating have been taking her to specialist and having test run after first vet visit they review your claims immediately I am very grateful for all the support

my little girl was not eating have been taking her to specialist and having test run after first vet visit they review your claims immediately I am very grateful for all the support

My 10 year old shitzu developed a breathing problem compounded with a bladder infection. My claim was handled by ASPCA in a very efficient and speedy manner. Very satisfied with their handling of my claim!

Can't say enough good things about Healthy Paws' benefits, service, fair premium, business practices, people and integrity. After researching different pet insurance companies and plans, we chose to insure our 3 year old lab mix with Healthy Paws. Based on my experience with "human insurance", I expected a lot of pain if we ever needed to use it. Well, we needed to submit 2 separate claims a year apart: cracked tooth extraction ($350) and torn CCL requiring a TTA knee repair ($4,700). Both claims were resolved and paid quickly, with minimum documentation and hassle...and without the sort of "exclusions" or "adjustments" normally seen with human insurance. Healthy Paws communicated fully about our claims status and their website is easy to navigate. Finally, the Healthy Paws people are actually super helpful. A great service that EVERY pet owner should have. I can't thank them enough for being there when we needed them and recommend them highly for peace of mind!

This insurance is the terrible! The "Chief Underwriter" is not licensed as a veterinary tech. in Florida and yet is handling claims on behalf of either American Southern Home Insurance Company or American Modern Home Ins. with virtually no veterinary training. She belongs to an association but will not tell me the training she received and for all I know, membership only required paying a membership fee. She has disregarded the veterinary surgeon's opinion on whether my dog's left hip injury was related to a prior right hip injury which occurred 2 1/2 ago, and without any background in veterinary medicine or review by a veterinarian has decided to deny the claim. These people are bad news and USAA should be ashamed that they refer their pet insurance to these unskilled and combative insurance adjusters! I'm cancelling all pet insurance for 12 animals with them immediately and going with Trupanion and I would suggest everyone else do the same, before Jenna Mahan the "Chief Underwriter" for Embrace denies your claim without justification.Harriet Lewis-Mooney