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Customer service is top notch, all my questions were answered; easy to submit claims electronically; peace of mind for the future with our older, new-to-us dog.

Phill was great. It was easy. Came highly recommended and was affordable.

I am new to pet insurance as we have been paying out-of-pocket for our dog’s medical bills for the past 13 years of his life. We decided to finally give pet insurance a chance as he was getting old and purchased a policy plan. The policy coverage guidelines stated the main important points, such as policy effective date, price points, coverage %, and eligible coverages. He became suddenly ill and we had to take him to the emergency vet, where they examined him and discovered an illness that had a very painful, low survival rate even with surgery. We ended up having to euthanize him per the doctor’s recommendation, to lesson his pain as it would only get worse by the seconds. The medical fees for that night ended up being $1200 and we weren’t able to receive a single penny and were simply told that there is a waiting period, which was stated amongst a long list of the policy’s notes. I wish they had stated that there was a waiting period at all on the main statements about our dog’s policy. I feel as if the waiting period defeats the purpose of having an insurance at all as we really never know when our pets will become sick or end up in accidents.

Great to have when your pet is sick.

Because she deserved it.

thank you for always being there for Oliver. Claims are processed within 5 minutes. He has been healthy all his life but this last year has been a nightmare for him and I am so thankful for you guys.

Because of the prompt response to claims and the coverage provided .

Quick response and to the point while being polite

Fast service

great company to work with