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always easy and smooth

Joe Campbell has been super sweet from the very start and incredibly helpful when finding the right plan for us.

Buyer Beware!!! We got a service dog and thought that it would be helpful to get insurance for him since he does so much for me. We also got the wellness policy for him. We knew he was allergic to chicken, but soon found out that turkey was much worse when we had to pay $1,500 for an emergency vet. When we filed the claim, they paid very little of it because when he was a puppy he had worms from the breeder. They said that because he had diarrhea from the worms then it was too soon to pay a claim for his diarrhea for his allergic reaction to the turkey, even though it was a totally unrelated issue. We've had so many issues with them not paying our claims, and kicking back our wellness claims (even though they said we could buy vitamins at a pet store) because the vet needed to add more notes to their already clearly written receipt. We never received a discount for multiple pets since we added our second dog as soon as we got her a few months after my first service dog. We cancelled our policy after four years because they constantly increased the rates each year by a significant amount despite never paying a claim, and the dogs are now only four years old. They will live to be about 10-15 years old since they are Doberman Pinchers. We just got an email stating that they "inadvertently" charged us for another month of coverage even though we cancelled, along with 67 other people who also cancelled that month. They can't even keep their records straight after we dump them!

The claim was submitted through our vet and within three days we received a response and a very equitable evaluation. It certainly reduces the vet costs.

Customer service is top notch, all my questions were answered; easy to submit claims electronically; peace of mind for the future with our older, new-to-us dog.

Phill was great. It was easy. Came highly recommended and was affordable.

I am new to pet insurance as we have been paying out-of-pocket for our dog’s medical bills for the past 13 years of his life. We decided to finally give pet insurance a chance as he was getting old and purchased a policy plan. The policy coverage guidelines stated the main important points, such as policy effective date, price points, coverage %, and eligible coverages. He became suddenly ill and we had to take him to the emergency vet, where they examined him and discovered an illness that had a very painful, low survival rate even with surgery. We ended up having to euthanize him per the doctor’s recommendation, to lesson his pain as it would only get worse by the seconds. The medical fees for that night ended up being $1200 and we weren’t able to receive a single penny and were simply told that there is a waiting period, which was stated amongst a long list of the policy’s notes. I wish they had stated that there was a waiting period at all on the main statements about our dog’s policy. I feel as if the waiting period defeats the purpose of having an insurance at all as we really never know when our pets will become sick or end up in accidents.

Great to have when your pet is sick.

Because she deserved it.

thank you for always being there for Oliver. Claims are processed within 5 minutes. He has been healthy all his life but this last year has been a nightmare for him and I am so thankful for you guys.