Find and read reviews with confidence

I felt like I did half the work. Two claims were filed and they were confused on which claim went to which pet hospital. After many email, faxes and phone conversations, things got cleared up. It was very frustrating doing the work when I'm paying Trupanion for the service! Then, I get a major rate increase! Also, representatives are slow to respond to emails, when it concerns more claims on the same pet. I guess it's wrong to expect quick turnaround, but we have to pay on time! They are a 24/7 company......right? Not sure if I would recommend or not.

I never had pet insurance before this puppy. I am a long time insurance agent too, and really doubted if they would pay a TPLO claim for my baby. Just skeptical... BUT, I am happy to tell you we had no issue at all with Pets Best, claim handled, paid as stated in our policy... and we are THRILLED. Everyone there I spoke with or chatted with was so kind, and patient. VERY VERY Happy with this insurance!! Price is one of the best around too.

Gracie my Golden retriever has had a few different issues over the last several months that have been treated. Every visit I was sure to have my vet fax the info into Embrace for filing. I always received an immediate response from Embrace and with the wonderful portal they provide I was able to see the process. Once my deductible was reached my claims have been paid very promptly. I have been a customer for 5 years and have had good experience with Embrace.

My dog recently had to have surgery and have his spleen removed and 2 benign tumors. The ASPCA paid my claim immediately and even called to see how my dog was doing. My doctor usually doesn't call much less my insurance company (who btw has NEVER called me to see how I was doing). It's stressful enough to be worried about your pet; you don't need to worry about whether the insurance will pay. Thanks

My 6 year old German Shepherd had an ACL injury and Embrace was fast to get the Pre-certification done and I had reimbursement within 2 weeks. If you are looking for a legit Pet Insurance company, Embrace should be at the top of your list.

So happy with the prompt claims turnaround with Pets Best.

These guys have come through for Chester once again! Last time it was for an ear infection but this time was for a terribly torn ACL! We've had Chester insured for 3 years now and out playing fetch with a frisbee the poor thing tore his ACL! We took him in, and it was such peace of mind to be able to say, we don't care how much it costs, WE HAVE PETS BEST! He underwent surgery and we submitted the claim to Pets Best online. 4 days later, they had reimbursed us over 3k!! Amazing. Recommend Pets Best to everyone we can.

Pets Best is the best pet insurer on the market! Myself and my mom have used VPI before, and it does not come close to comparing to Pets Best.Pets Best does not nit-pick every line item on your invoice, they reimburse 80/20 or whatever you have, no hassle. They are FAST and they have never even asked me a question about my claims. They use common sense and compassion when dealing with claims on your beloved fur babes. I am so thankful for their hassle free approach and their speed. My mom is kind of locked into VPI due to preexisting conditions, and she hates it. She is very jealous of how easy my claims are with Pets Best. Neither one of us will ever use another insurer again.

I highly recommend Trupanion and will continue to purchase pet insurance from Trupanion. Getting my claim settled at first took longer than I expected, but after the initial claim (it took a few weeks and I had maxed out my credit card for my cat's care)but after the first claim was paid, Trupanion paid the other claims for same condition very quickly. I highly recommend getting pet insurance for your pet. So many people have to get their ill pets euthanized because they cannot afford the high medical expenses if you pet had a serious illness, like cancer. I will never be without pet insurance again for any of my pets and will by Trupanion for my next pet

I highly recommend Trupanion and will continue to purchase pet insurance from Trupanion. Getting my claim settled at first took longer than I expected, but after the initial claim (it took a few weeks and I had maxed out my credit card for my cat's care)but after the first claim was paid, Trupanion paid the other claims for same condition very quickly. I highly recommend getting pet insurance for your pet. So many people have to get their ill pets euthanized because they cannot afford the high medical expenses if you pet had a serious illness, like cancer. I will never be without pet insurance again for any of my pets and will by Trupanion for my next pet