You refused my pre-approval siting a non-existent pre-existing conditions refused to speak to the vets who were asking for pre-approval and disregarded the input of my regular vet.
You refused my pre-approval siting a non-existent pre-existing conditions, refused to speak to the vets who were asking for pre-approval, and disregarded the input of my regular vet. Additionally, you keep me waiting more than three hours at the referral hospital, telling me that my claim would be done in 15 minutes, every time I called in. When I asked what the hold up was, you claimed that you did not have my records -- and I know that you did. Obviously, you were picking nits and looking for a basis to deny the claim, finally settling on a ridiculous basis for denial. So, what am I paying for? The answer is nothing: and you are fired. I would never recommend this company to anyone. They give preferential treatments to breeders and back yard breeders who will falsify vet records for coverage and deny claims for previously healthy pets who come through the shelter pipeline. NO ethics, NO reason, NO insurance. Don't buy the advertising folks.
- INSURER:
Trupanion Canada
- POSTED: 12/05/2022
- BY: Sara
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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I hit my deductible of $1000 and on my next claim $45 went towards the deductible.
I hit my deductible of $1000 and on my next claim $45 went towards the deductible. When I asked they said the deductible is "per condition". That is unacceptable.
- INSURER:
Trupanion
- POSTED: 12/05/2022
- BY: Steve
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Great Experience So Far
When I noticed blood in my dog's urine a couple months ago, I assumed it was a UTI. We've since learned it's bladder cancer, and we initially expected the worst. Fortunately, he is in the very rare portion of dogs with bladder cancer whose primary tumor was in an operable location. It has been such a blessing to be able to capitalize on his relative luck with high-quality veterinary treatment and have the potential to keep him with us for years instead of the months we were initially told to expect! We're very grateful to have him insured with Healthy Paws. The reimbursement process has been so easy (and quick!), and it has been a huge relief to be able to direct my focus and worry to his health rather than the treatment expenses.
- INSURER:
Healthy Paws
- POSTED: 12/04/2022
- BY: Carly
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
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Satisfied
At first I thought I would have to deal with the nonsense of my own personal health insurance. The aspca has been honest, honorable, and I am completely satisfied as to what they represent. My little guy has suffered this past year, and this health insurance has been there every step of the way. Ease of claim and has paid as promised very quickly
- INSURER:
ASPCA
- POSTED: 12/04/2022
- BY: Vince
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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Zero problems with my claims
Ever since signing up with this company years ago in Ontario, Canada, I have always had honest, straightforward service with honest answers. My claims were taken seriously and I was paid back within a month on every one. I recommend this agency to all of my friends and colleagues, because it's clear and there are no hidden fees or nonsense at claim time. All three of my dogs are covered and it isn't breaking the bank. Go for it.
- INSURER:
Pets Plus Us
- POSTED: 12/04/2022
- BY: Julia
- BREED: Great Pyrenees
- AGE OF PET: 0 - 3
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Trupanion Always Ready to Help
I really appreciate Trupanion. I have 2 pups insured for 11+ years and 8 years. They are thorough and prompt in there processing of my claims.
Thank you Trupanion for being there for us
- INSURER:
Trupanion
- POSTED: 12/04/2022
- BY: Mary
- BREED: Schnauzer
- AGE OF PET: Over 11 years
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No follow up no one answer
Well there was an issue with the payment need to change the card I was surprised no way that you get anyone on the phone they just keep you waiting on hold even I tried to go to there office as I live in the same city but it seems it’s a shell office in an office building in Oakville if to pay you I can’t reach you how will I reach you if the puppy is sick ?
- INSURER:
Pets Plus Us
- POSTED: 12/04/2022
- BY: Mohammed
- BREED: Malti-Poo
- AGE OF PET: 0 - 3
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Amazing!!
If you don't have Trupanion... You need to get it now. This is an amazing company. I didn't have insurance when I had my previous dachshund and my vet bills were through the roof. When I decided to add a new addition to my family our vet suggested Trupanion. I'm so happy and relieved that I did. My mini dachshund had to go to emergency and then right into emergency surgery. It was so scary and very very expensive. I filed a claim with Trupanion and after their review process I was notified that they would pay me 90% of the total cost!! I couldn't believe it. You need Trupanion. I'm so grateful that I do.
- INSURER:
Trupanion
- POSTED: 12/04/2022
- BY: Michele
- BREED: Dachshund miniature - smooth coat
- AGE OF PET: 0 - 3
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Very happy with Trupanion
Never a hassle. Always easy to file a claim, direct deposit in just a few days. Very happy we got Trupanion when Jaxson was 8 weeks. Very glad we have it now that he's 12.
- INSURER:
Trupanion
- POSTED: 12/04/2022
- BY: Vita
- BREED:
- AGE OF PET: 0 - 3
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