5
out of 5
Verified
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5
out of 5
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5
out of 5
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Exceptional communication on my phone call with Liza.
Exceptional communication on my phone call with Liza. My claim was taking much longer to settle than normal and after talking with her I had my claim settled in a few days. She was pleasant and professional
- INSURER: Trupanion
- POSTED: 06/05/2023
- BY: Dawn
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
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5
out of 5
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5
out of 5
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better than people insurance
they are good at take care of claims some times they have questions witch is normal once the vet clears it up all is good not the hassej you get from people insurance my dog insurance works better than my insurance
- INSURER: Trupanion
- POSTED: 05/26/2023
- BY: Brenda
- BREED:
- AGE OF PET: 0 - 3
1
out of 5
CLAIMS DENIED
i have filed 2 claims, one for a UTI that was denied as they stated it was a pre-existing condition as our dog had had one 5 months prior. Not sure how that is pre-existing as it isn't for a human - you sometimes just get them. The other one was for a sprain and again denied. Our dog jumped up to get a squirrel that ran up a tree and came down and landed wrong and hurt her leg. She was not seen by the vet just a phone call, they just gave her anti inflammatory and 7 days later was fine. 8 months later (last week) she was running and stepped into a hole and sprained her wrist on the same leg - CLAIM DENIED!!!! PRE EXSITING CONDITION. Not sure how a sprain qualifies for that but for them it does. been paying 70.00 a month for about 8 months and have got nothing. She was diagnosed with arthritis now so denying this as well. Don't waste your money!
- INSURER: Lemonade
- POSTED: 05/24/2023
- BY: Sandi
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
5
out of 5
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1
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Use a Different Company
I truly thought using Trupanion would be a benefit. I started their service when I got my pup at just six months old. My dogs now 2 1/2 and I had a claim that took them many months to approved. When they reviewed the claim they split my claim in half so they wouldn’t have to pay the full cost. I originally took my dog in for a bump on her heel and of course they did a biopsy, and sent it off. Then they said they wanted to remove it. When I submitted the claim they split my one claim into two, so they wouldn’t have to pay the first half because it was just a vet visit and then they only paid the little percentage of the second visit and removal after my deduction, my recommendation to you, is take your money and put it in a savings account for your pet, DO NOT use Trupanion, save yourself the stress.
- INSURER: Trupanion
- POSTED: 05/19/2023
- BY: Elizabeth
- BREED: German Shepherd
- AGE OF PET: 0 - 3