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I've been with this company for 7 years now. I now have two pets covered {mother & daughter.) When I took out this insurance upon getting my pet, I had no idea of pet insurance. This is the first pet I've owned in years. They have a variety of coverages to choose from. I of course, unlike some took out the coverage that is called unlimited. It covers pretty much everything you can think of. They will reimburse you I do believe is 90% of what you paid. Once you send in your proof of payment to the vet, upon review you receive your 90% back usually within 15 to 30 days max. I've never known an insurance company to do such. In the past I probably would've taken the least expensive policy, thinking I'd never use. You can't go wrong with this company for whatever you pay, most is actually reimbursed. I've never considered any other pet insurance, I highly recommend or looking into if in search of pet insurance,

When I first signed up in 2022, their claims processing was slow and the customer service sucked. Based on the speed at which my last few claims have been processed, I can see they are getting better.

Healthy Paws Pet Insurance embodies the essence of compassion and genuine concern for both pets and their human companions, while also excelling in the prompt repayment of claims. With a seamless claims process and a dedication to pet well-being, Healthy Paws stands as a beacon of reliability and empathy in the realm of pet insurance. One of the standout features of Healthy Paws is their heartfelt commitment to the welfare of pets. Their policies are crafted with a deep understanding of the emotional bond shared between pets and their owners. From routine veterinary care to unexpected emergencies, Healthy Paws ensures that pets receive the necessary medical attention without financial strain, providing peace of mind to pet parents. The claims process with Healthy Paws is refreshingly straightforward and efficient. Submitting a claim can be done online or through their user-friendly mobile app, streamlining the process for pet owners. Unlike other insurance providers that may cause delays or complications, Healthy Paws prioritizes quick reimbursement, alleviating the financial burden on pet parents during stressful times. Transparency and clarity are at the core of Healthy Paws' ethos. Their policies are transparently outlined, leaving no room for confusion or ambiguity. Pet owners can easily understand what is covered under their policy, empowering them to make informed decisions about their pet's healthcare. This transparency fosters trust and confidence in Healthy Paws' services, solidifying their reputation as a reliable insurance provider. What truly sets Healthy Paws apart is their unwavering compassion towards pets and their owners. In instances where a claim may be denied, Healthy Paws' compassionate team goes above and beyond to provide support and guidance, ensuring that pets receive the care they need. Their commitment to pet well-being extends beyond financial reimbursement, reflecting a genuine concern for the health and happiness of every furry family member. In conclusion, Healthy Paws Pet Insurance is a shining example of compassion and reliability in the pet insurance industry. With a seamless claims process, transparent policies, and a heartfelt dedication to pet welfare, Healthy Paws provides a safety net that pet owners can trust. For those seeking peace of mind and genuine care for their furry companions, Healthy Paws is the epitome of excellence in pet insurance.

Having to deal with a pets injury or illness is difficult. Your claim process was very easy and timely making that part of my baby’s injury at least easier. Thank you!

I have been using Nationwide ever since we adopted our Princess (Cavapoo). They are an excellent company. I go to the Vet than I take a picture of my invoice and submit for payment and they pay it in a few days. Great service.

We (3 dogs at the time) initially had Pet First insurance for over 13 years and they were fantastic- great service efficient and caring. Would give them a 10 rating! Then MetLife bought them and the first year was difficult as some claim steps were different and the prices really increased! After 3-4 years it’s getting better and always room for improvement- hard to upload all tests lab reports and SOAPS so I fax and had trouble after Covid getting the proper fax number so claims were not processed- finally got handled and now it’s much improved and direct deposit of reimbursement is a great feature.

I've used multiple insurance services for my pets over the years and have never had an easier time filing claims and getting help when needed. Everything is clear and when I've had to clarify they were fast to respond and resolve the issue.

I have to say that the customer service from Lemonade was totally awesome. Everyone I interacted with was so professional and at the same time, kind and understanding.

My girl has been with you guys since she was 3 months old she hurt her self playing and you covered a big chunk of her surgery and it took a little longer than usual but it was completed and reimbursed in about 2 months which was fine this time the wellness claim was processed super quick just within days of you receiving it which was great I have heard negative things about your plan and I have not found that people have to do there due diligence when looking for insurance you guys did go up but not enough for me to change pets bets you guys are great keep up the great work

I purchased MetLife Pet insurance for my 2 dogs in February. I pay about $200-ish monthly for the policies. My large dog had an acute injury by hurting her leg in the yard when sneaking out of my fence, ultimately tearing her CCL. For a month and a half they have refused to reimburse my claim. My vet recommended that I purchase a brace for $900 instead of opting for a $6,000 surgery. So I followed her instructions and purchased the custom brace for my dog's leg, then submitted the vet visit, vet recommendation letter and itemized receipt. I've spent 10+ hours on the phone with agents waiting forever, and calling my vet. MetLife at first denied the claim saying that CCL injuries are normal wear and tear on a dog with age. The Vet has proof this was an acute injury. MetLife called the vet one time to try to get proof. When they didn't get through after one attempt, they never tried calling again for weeks and nothing was done. Over a month later I'm still on the phone. I provided a second itemized receipt as requested as well. They still won't process my claim or call me back or respond to emails. I want to be reimbursed for my claim and for the money I have spent on the policies since February. I don't want to deal with MetLife anymore. The call agents at MetLife have been incredibly unhelpful. They refused to call claims to escalate the issue and said I had to wait another 5+ days for them to email her. I called this morning to talk to her...waited 40 minutes and they wouldn't pass me over to her. They said she was on a call, but then wouldn't allow me to wait for her to get off. She just didn't want to deal with an upset customer. I will NEVER purchase pet insurance from this company again. Screwed me out of $600 and won't reimburse my claims.