Scam Company
Healthy Paws is a scam company. I signed up well over a year ago. I uploaded all the medical paperwork I had at the time for both my cats. I had just brought both to the vet right before I signed up, so it was nice and easy since both had recent checkups.
Flash forward to now. I have had an open claim for a month for a sick cat. She still needs more work, but I can't even get them to approve the first work. They keep telling me they have to deny the claim due to insufficient vet records. They've called the wrong vet twice now, and mine once. They have all the records.
Every time I call the rep tells me "we have all the paperwork we need, if the cat has only been to the vet once, right after adoption, then that's all we need" yet every time the claim gets declined. I call back and the rep says "No we have all the paperwork, the adjusters are just like this", they re-open it, then we repeats this song and dance.
The goal of this company is to collect your premium monthly (which they keep hiking), then keep you running and decline your claim to avoid payouts.
- INSURER:
Healthy Paws
- POSTED: 12/27/2022
- BY: Anthony
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Great Experience So Far
When I noticed blood in my dog's urine a couple months ago, I assumed it was a UTI. We've since learned it's bladder cancer, and we initially expected the worst. Fortunately, he is in the very rare portion of dogs with bladder cancer whose primary tumor was in an operable location. It has been such a blessing to be able to capitalize on his relative luck with high-quality veterinary treatment and have the potential to keep him with us for years instead of the months we were initially told to expect! We're very grateful to have him insured with Healthy Paws. The reimbursement process has been so easy (and quick!), and it has been a huge relief to be able to direct my focus and worry to his health rather than the treatment expenses.
- INSURER:
Healthy Paws
- POSTED: 12/04/2022
- BY: Carly
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
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Wonderful customer service!
Absolutely wonderful customer service! Everything was so quick and easy.
- INSURER:
Trupanion
- POSTED: 11/22/2022
- BY: Lindsay
- BREED:
- AGE OF PET: 0 - 3
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Extremely helpful patient and professional.
Extremely helpful, patient and professional.
- INSURER:
Trupanion
- POSTED: 11/18/2022
- BY: Tammy
- BREED: Australian Cattle Dog
- AGE OF PET: 7 - 10
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Best insurance company
I love MetLife pet insurance they are the best pet insurance company to have!!!
- INSURER:
MetLife
- POSTED: 11/16/2022
- BY: Shelby
- BREED: Miniature Pinscher
- AGE OF PET: 0 - 3
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Highly Recommended Pet Insurance
I originally purchased pet insurance based on concerns in future for hip dysplasia. Unfortunately, we've had some medical and dental issues with our dog. Healthy Paws Insurance not only provides us with how to care for our pets, a blog with other owners, but an ease in dealing with expenses. The process is easy, efficient and very timely! We just got another one - puppy, and she's signed up as well. Thank you for caring about our fur babies!
- INSURER:
Healthy Paws
- POSTED: 11/11/2022
- BY: Rose
- BREED: Labrador Retriever
- AGE OF PET: 4 - 6
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Not bad so far but itâs been over a week on the larger items and theyâre still marked as pending.
Not bad so far but itâs been over a week on the larger items and theyâre still marked as pending. Would be useful to know what specific information is holding you up so we could help you get what you need.
- INSURER:
Trupanion
- POSTED: 11/09/2022
- BY: Michael
- BREED:
- AGE OF PET: 0 - 3
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Lynne was very friendly and explained what I was missing for filing a claim.
Lynne was very friendly and explained what I was missing for filing a claim. It was obvious in talking with her that she is a dog lover and while compassionate, she also had a sense of humor. Wish more companies had customer service representatives with pleasant personalities.
- INSURER:
Trupanion
- POSTED: 10/25/2022
- BY: Linda
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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We love Trupanion and have been clients for 12 years.
We love Trupanion and have been clients for 12 years. Easy to submit claims. Wonderful customer relations.
- INSURER:
Trupanion
- POSTED: 10/12/2022
- BY: Melanie
- BREED: Vizsla
- AGE OF PET: Over 11 years
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