HORRIBLE!!!!!!
I'll just sum up my review to your staff in no way being trained properly. I had an existing policy with you, was looking to up my policy to get my dog complete coverage, called and made all the changes, asked my old policy to not cancel until my new policy was in effect. I was "PROMISED" because I already had an existing policy and was only making changes, that my entire new policy would be in effect the day after I made the change. I had to ask the rep a good 10 times if this was true as I already had an appt scheduled for my dog for a check-up and WOULD NOT HAVE CHANGED MY POLICY IF THIS WAS NOT TRUE, your rep again assured me up and down that I would be fine, and my dog would be fully covered the next day. Took her for her appt days later, vet found a lump- turns out its cancer, found out after the appt that her coverage actually would not start for 2 weeks so my dog had absolutely no insurance for that appt, not even the original policy I had, and to top it all off, now because we thought we were covered and went to the vet, the cancer my dog was just diagnosed with is now a pre-existing condition.
TRAIN YOUR STAFF!!!!!!
- INSURER:
Hartville
- POSTED: 11/02/2022
- BY: Ashley
- BREED: Pitbull Mix
- AGE OF PET: 7 - 10
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Every time I call everyone is helpful and friendly.
Every time I call, everyone is helpful and friendly.
- INSURER:
Trupanion
- POSTED: 11/02/2022
- BY: Lila
- BREED: Havanese
- AGE OF PET: 0 - 3
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Works for me!
I got Polly pet insurance a few weeks after I got her. What I didn’t realize was how often we would be going to the vet. French bulldogs have a lot of health issues and I happened to fall in love with one who has very bad stomach issues. She has been on prescription dog food, has had ear infections, etc etc. although my deductible too a while to hit, I am finally being reimbursed- and it’s great to know I have MetLife to fall back on. Dogs are just like another part of the family, and insurance is imperative for these four legged babies. I am beyond happy with my choice and will continue my services next year.
- INSURER:
MetLife
- POSTED: 10/31/2022
- BY: Trisha
- BREED: French Bulldog
- AGE OF PET: 0 - 3
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I have always had the very best experience with Trupanion.
I have always had the very best experience with Trupanion. Very helpful, claims handled and reimbursement paid in a very timely manner. Excellent customer service!
- INSURER:
Trupanion
- POSTED: 10/20/2022
- BY: Elisa
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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because Shae answered all of my questions and was very nice
because Shae answered all of my questions and was very nice
- INSURER:
Trupanion
- POSTED: 10/03/2022
- BY: Emily
- BREED: German Pointer
- AGE OF PET: 7 - 10
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Great insurance for my fur baby.
They pay the vet directly. Makes its it easy to use when it's needed and they don't make u jump through hoops just to use the insurance u pay for every month. Would recommend to friends and family
- INSURER:
Trupanion
- POSTED: 09/16/2022
- BY: Nicholas
- BREED:
- AGE OF PET: 0 - 3
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Quick response very understanding and very professional.
Quick response, very understanding and very professional.
- INSURER:
Trupanion
- POSTED: 09/16/2022
- BY: Maribeth
- BREED:
- AGE OF PET: 7 - 10
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HealthyPaws is truly amazing
HealthyPaws has been nothing short of amazing for our dog Teddy. This was our first pet we had insured and it was mainly only done due to hip dysplasia worries. We enrolled him as soon as we got him in 2015. Teddy is an Akita/German Shepherd mix and past experiences with dogs that big have always had arthritis and hip issues down the road. So we enrolled him in 2015 on the 90% coverage, $100 annual deductible plan. It has been a literal lifesaver for him and our family and likely one of the best decisions I have ever made in my life.
I tried Figo Pet Insurance with 2 of my other dogs and they have been nothing but headaches and drama dealing with 1 of my dogs who sadly passed due to osteosarcoma spreading to his spine. They take weeks and weeks to look at your claims and in his case it was usually almost always denied or with a problem. Sometimes they would cover bloodwork, sometimes they didn't. It was crazy, a nightmare to deal with and I highly recommend everyone avoid Figo at all costs.
HealthyPaws has never had that sort of problem. They have covered little things like UTIs, monthly glucosamine shots and antibiotic meds. But they also have covered MAJOR life-threatening things without any issues for Teddy. Teddy had a mast cell tumor removed from his chest in fall of 2017 after adopting him. Every penny of that bill which was over $3,000 was covered with no issues at all. In fact, only ONE time in roughly 100 claims have I ever had a issue and all it took was a simple phone call for that to be resolved. The turnaround times are very reasonable and fast, never takes more than a week or two tops.
In June 2022, Teddy started having severe neurological signs and a brain tumor was suspected. To make a very long story short, he ended up having to have stereotactic radiation and chemo. This is certainly not cheap, his bill was roughly $15,000. HealthyPaws paid EVERY single penny of it except the usual things they do not cover (exam fees etc). I was reimbursed for 90% of that entire bill. They even emailed me to check and see how he was doing. They just spent over 13k on Teddy and still care enough about him to see how he was doing. HealthyPaws is amazing and I won't even consider another pet insurance company moving forward.
He gets his bloodwork checked almost every week now, monthly chemo meds and other meds. All of this is covered without issue and pet owners know how expensive weekly blood tests can be. HealthyPaws is AMAZING, I cannot stress this enough. I have already recruited a friend to enroll their new puppy with them and I hope this review can help others make the proper choice here also.
Teddy is thus far doing as well and roughly 90% of his former self. Our family and Teddy owes this all to the wonderful care he got from the doctors but also HealthyPaws. I will never use another pet insurance provider, HealthyPaws care of Teddy has made me a fan for life.
- INSURER:
Healthy Paws
- POSTED: 09/07/2022
- BY: Judi
- BREED: Akita Mix
- AGE OF PET: 7 - 10
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