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Everyone is so helpful. Medical claims are paid and great. Sometimes expenses seem high but Trupanion is available to help. Definitely will recommend and have recommended Trupanion to my neighbors.

Very good customer service

Love Trupanion- claims process is easy and gives us peace of mind when our dogs go to vet or have a procedure

So fast and efficient! Really happy with the service! Made a very difficult situation a little easier. Thank you.

It seems to take longer than necessary to review claims that are basically an ongoing claim and longer to get a check out when finally finished. I would do a direct deposit but apparently you can only use one acct for your pet. My husband uses an account to pay for the monthly premium and I want to use a different acct for deposits but the site will not allow for it.

The representative I spoke with was very helpful and understanding. It is great customer service that makes my experience to conduct business with AKC Pet Insurance a pleasure. Thank you very much.

always easy and smooth

Joe Campbell has been super sweet from the very start and incredibly helpful when finding the right plan for us.

Buyer Beware!!! We got a service dog and thought that it would be helpful to get insurance for him since he does so much for me. We also got the wellness policy for him. We knew he was allergic to chicken, but soon found out that turkey was much worse when we had to pay $1,500 for an emergency vet. When we filed the claim, they paid very little of it because when he was a puppy he had worms from the breeder. They said that because he had diarrhea from the worms then it was too soon to pay a claim for his diarrhea for his allergic reaction to the turkey, even though it was a totally unrelated issue. We've had so many issues with them not paying our claims, and kicking back our wellness claims (even though they said we could buy vitamins at a pet store) because the vet needed to add more notes to their already clearly written receipt. We never received a discount for multiple pets since we added our second dog as soon as we got her a few months after my first service dog. We cancelled our policy after four years because they constantly increased the rates each year by a significant amount despite never paying a claim, and the dogs are now only four years old. They will live to be about 10-15 years old since they are Doberman Pinchers. We just got an email stating that they "inadvertently" charged us for another month of coverage even though we cancelled, along with 67 other people who also cancelled that month. They can't even keep their records straight after we dump them!

The claim was submitted through our vet and within three days we received a response and a very equitable evaluation. It certainly reduces the vet costs.