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Thank you for all your help during a stressful time. Fortunately, my Daisy Mae is okay & healthy. She is the love of our life !

Thank you for all your help during a stressful time. Fortunately, my Daisy Mae is okay & healthy. She is the love of our life !

Filing a claim online is fast and easy, and the only complaint I would have is that while the Wellness benefits do cover vaccine costs like Rabies and Distemper, they only pay up to $15, when the Vet charges $20-$25. Overall, the check arrived quickly, the process was easy, and they customer service has been friendly and helpful, which is ten times better than dealing with my own insurance companies.

I bought this service for our two kittens, not knowing how well it would work. It has been a huge help. After a few visits it as already starting paying for itself. I would highly recommend this service to anyone with a pet.

My experience with Embrace has been easy and convenient. Fortunately my pet has not had aa major accident/illness but I know Embrace will be there for us. Always receive prompt service. Thank you Embrace!

I have been with your company for years and I never filed a claim. I was considering dropping the insurance. I was thinking 'Do I really need this?' My little guy was 15 at the time and your agents said that may not be a good idea. Just found out, most companies do not insure dogs this age. So I stayed with you. 17 was approaching and he was still going strong. And then one morning he looked at me and I knew something was wrong. Took him to the vet and she was wonderful but could not determine what was wrong. So went to a specialist and they did so many tests to help him. Eventully helping me understand what was wrong and how to help my friend. I was not sure if all the test would be covered under the insurance as the total due kept climbing! But, turned in the bill and receipt and less my deductible Pet's Best paid the entire amount! I was able to give my little guy the best treatment so he was comfortable, safe, and he is still here as he just celebrated his 17th birthday on November 7, 2015! Thank you a million times for being there. I sing your praises and I would recommend that everyone use your company. As your name says, you are the best!

They paid the claim quickly and the amount expected. Thank you!

I took my cat Socrates to the vet for his regular check-up and a nail trim. He is so uncooperative that he has to be sedated for the nail trim (he's a big boy, 19 lbs and stronger than me!) He also had periodic blood work done and I turned in a claim for the Wellness side of my Embrace policy on Saturday. I was notified that the entire $142 was covered and that the claim was complete. I'm just waiting for the $142 to show up in my bank account. It doesn't get any better than that!

I had to take my French bulldog to an emergency vet while we were traveling. He had been throwing up and wouldn't eat his dinner. Found out he has pancreatitis and had to stay there for 48 hours of treatment. VPI covered nearly everything of the $1,100.00 bill. Needless to say I'm happy with the plan so far.

I felt like I did half the work. Two claims were filed and they were confused on which claim went to which pet hospital. After many email, faxes and phone conversations, things got cleared up. It was very frustrating doing the work when I'm paying Trupanion for the service! Then, I get a major rate increase! Also, representatives are slow to respond to emails, when it concerns more claims on the same pet. I guess it's wrong to expect quick turnaround, but we have to pay on time! They are a 24/7 company......right? Not sure if I would recommend or not.