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Very nice representative who helped resolve my issue very kindly & professionally

I wouldn't change anything you are doing you all are doing a great job

Trupanion is a life saver!! My pup had a seizure and the emergency vet started the process for me... 2 days later I get an email saying my reimbursement check was on the way!! I always highly recommend Trupainion!

We rescued Maggie on 6/6/2013 and decided to take out a policy because we didn't have a health history on her. 6 weeks later we went on vacation and boarded her at the vet with instructions to look at her right eye that had a discharge. She was diagnosed with Glaucoma in the right eye (72 pressure) and a partially detached retina in the left. The pressure was too high and she lost vision in the right eye. She had 8 visits to the regular vet and the eye specialist in a period of 3 weeks. Our refund was around $2,000 for those visits. Since then she has had a total of 64 claims. Most recently she had laser surgery in an attempt to retain sight in the left eye (glaucoma) and then developed an ulcer in the right eye. She is scheduled for surgery next Tuesday to remove two mammary lumps with a 50/50 chance it is cancer. Even with the insurance it is expensive, but there is absolutely no way I could have provided her with the care she needs without it. My only regret is not taking out the prescription policy since she is currently on 8 different medicines! Embrace has been quick to approve my claims and any issues I've had have been take care of quickly and to my satisfaction. Thank you Embrace!

I love pets best! They have always been responsive and prompt in their payments. I recommend pets best to all pet owners!

From birth of our babies to the end, you have always been there for us. Thank you Don't change. Keep it up

Warning. Stay away from Figo Pet Insurance. They are a scam. Their customer service is horrible and they process claims very slowly. I was told several times that they are experiencing high claim volume and they are hiring more people to handle it. I was also told they are growing too fast and are experiencing growing pains. This is not my problem. I have asked several times to speak with a supervisor and there is never one available. I pay my premium on time every month and expect my claims to be processed in a reasonable amount of time. Maybe they should slow down and focus on their existing customers. At this rate they will be out of business from all their unhappy customers. I wish I never signed up with them. There are lots of other pet insurance companies out there that you should consider. I will be cancelling my policy and getting a new policy with another company. Figo it is time for you to GO out of business.

When I found out my dog had hip dysplasia and that she then needed CCL repair surgery, the only thing that kept me sane was the fact that I was able to afford her care because of Trupanion. Without Trupanion, we would have had to try to find her a new home with someone who was able to care for her financially. Since her initial diagnosis, she's had 3 operations. Now, she's able to run and play just like a normal 2 1/2 year old dog should. Trupanion is by far the best pet insurance. One deductible per ailment (not incident). It can't be beat.

He had a really great voice, I thought at first it was a recorded professional voice then realized it was a live person! :) Very friendly and pleasant to speak to.

Wish you would consider preventative maintenance to becover like heart worm meds and flu shots