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Our Mini American Shepherd had gotten sick with an unknown ailment that caused her to throw up. The vet at RR animal hospital informed us that we might not be covered because this was considered a pre-existing condition. Well, Trupanion came thru and covered the expense after the deductible was met, good for them!

Tanya was very friendly and answered my question regarding claim form and invoice for my dog's recent visit to his Vet. Thank you for always providing great customer service!

Would definitely recommend Trupanion! Quick and easy claims process and very affordable. I sent 3 claims Dec. 28th, 2020 and received my reimbursement check January 5th, 2021.

Claims are processed quickly and checks mailed promptly.

My dog had some serious health issues during the last six months resulting in some large claims. Although the time to process the claims was a bit long, all of the claims were paid without question. Sadly, we lost her at the beginning of December and Pet’s Best proactively refunded the premium for the remainder of the policy year. They also sent me a sympathy note. I was very impressed with this service at the end of my sweet girl’s life.

Alyssa was very helpful

Very helpful and friendly.

Im sure youve heard this from other reviews of other pet insurance companies but I can back this up 100%: No other pet insurance company responds to claims and reimbursements as fast as PetsBest hands down. Ive used so many top rated overly expensive pet insurance companies in the past when I used to show dogs. I stopped believing in pet insurance companies fter 1 horrible experience where the company I was paying almost $130/mo for ONE DOG wouldnt cover an illness because they said one symptom included in the Drs. Notes 9yrs ago was a symptom my dog had a "possibility" to acquire what ended up paralyzing him 9 yrs later even after not being diagnosed with it and was a normal dog for 9yrs. We aubmitted every single record, finding xray and MRI to help cover the $10,000 vet bill. They said no I asked for the death benefit and after being insured for 2 yrs paying them almost $3,000 they didnt even want to help $200 for the cremation. Until I came accross PetsBest and I have never been so satisfied with Pet insurance til I filed my wellness plan claim and received my reimbursement in about 2 weeks if Im not mistaken. The ease of the process not having to do back and forth phonecalls, missed calls etc. I sent a scan of the vet bill and got my reimbursement. Done. Easy as 1, 2, 3. I highly recommend this company as it is very affordable and they are very communicative and the reimbursement is easy and fast.

Trupanion customer reps are always caring and helpful.

Trupanion is very responsive and helpful. If I don't understand something, there is always someone available to help me. I wouldn't use any other pet insurance company. Trupanion is the best.