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I used to have Nationwide insurance on my dog Isabella. The service and turnaround time were absolutely horrible so I switched to Pets Best. Your service is SO MUCH BETTER; easier to understand, the phone app is a joy to work with, the turnaround time to process my claim was wonderful. I've told all my dog friends about Pets Best. Thank you so much for your service!

I am happy to say that Bruno is doing great after his surgery from 9 weeks ago. I am so happy with Nationwide Pet insurance. I tell everyone with pets about this insurance. Thank you so much.

We decided to invest in pet insurance with this puppy. Best decision we ever made and Nationwide was the best choice.

My partner and I adopted a deaf Australian Shepherd puppy named Lola (~6 months old). Roughly 4 months after having her we noticed her front leg was growing very crookedly. We consulted with our vet who said Lola had what is called an angular limb deformity, and recommend that we go forward with surgery so Lola can have the best life possible as she grows older. Our bills ended up totaling around $5,000 and Healthy Paws was so incredibly supportive through the entire process - beginning with the initial x-rays to providing support post-surgery. They were quick with payment and every time I called I had an agent that was immediately helpful. My partner and I are thankful that we decided to choose Healthy Paws as our Pet Insurance! We couldn't have financially done it all without them!

Excellent customer service, website and prompt reimbursements

Nationwide is great; easy to file claims and prompt claim service.

It seemed too good to be true, but Petsbest came through for our young dogs very serious illness. Made a very difficult time just a little bit easier

VPI/Nationwide have been terrific for my Pom for 14 years, and she’s had her share of troubles. There was a large jump in prices this year, way more than just due to an age increase, which almost priced me out. Also, make sure you insure from the time your dog is a puppy so you don’t have to deal with pre-existing condition exclusions.

Very helpful in purchasing this insurance. Quick review of submitted claim and reimbursement. I had Nationwide insurance with my Siberian Husky for 15 1/2 years.

Placed a claim for 1 of my 5 covered dogs on 2/11/19. Received an email that vet records were needed. Called to let them know that VCA was an ER vet, and couldn't provide records. Weeks later, received a call that they still needed records, and the claim would be closed if the vet didn't provide them. Called again and told them that they would have to call my regular vet, not ER vet. After yet another week of silence, followed up again, and heard that they didn't have a chance to follow up. I called my vet and had them send the records myself. I didn't hear anything for 2 more weeks, and called again asking for the claim to be escalated and processed. Was told again that they were "behind". I asked for claim to be escalated immediately and processed, and was told I'd hear on the following Monday since the claim hadn't been processed, escalated, and no supervisor was available. On Tuesday I called demanding to speak to a supervisor, and threatened to cancel all 5 of my pet's policies. By this time, I have paid $500 deductibles on 3 of my 5 pets in addition to paying all of my premiums on time, but could NOT get them to process a claim. I finally received notice that my claim had been processed and my check should arrive in 5-7 days. Today is day 8, and no check. Since I've already met 3 of my dog's deductibles, and feel like it would be ridiculous to leave now, as I would have to meet the deductible at another company yet this year. Will cancel all policies at the end of the year and go to Trupanion, who I've heard great reviews about. (Oh-and I sure did get notice quickly on the other dog's claims when the deductible hadn't been met yet, so there would be no payment rendered!) SUPER QUICK TO SAY NO, BUT UNACCEPTABLY SLOW WHEN A REIMBURSEMENT IS DUE. Promise of payment in 5-7 days is a lie.