First Pet Insurance Claim
I typically don’t do these because they are time consuming, however, I think it’s important that people know about a product or service before they purchase it. I had never had pet insurance before. When I got my dog Angel, a little over a year ago, her vet suggested it after her first visit. He is also a good friend, so I trusted him. He sent me home with a few pamphlets and I ultimately chose ASPCA. I knew the name and trusted that if I ever needed it, they’d pay. About 3 weeks ago I had to take my sweet girl to the ER, then to a specialist for surgery. Between the ER, her surgery and 4 nights in the hospital, I was out over $10k. Once I had received the invoices, I went on the ASPCA website and put in my claims. The process was SUPER easy. It said it would take 2-4 weeks to process. It took less than 2 weeks AND I got the checks shortly thereafter. I could not be more of an advocate for pet insurance now and especially ASPCA. P.S. Angel is doing great!
- INSURER:
ASPCA
- POSTED: 11/02/2022
- BY: Randi
- BREED: Terrier Mix
- AGE OF PET: 7 - 10
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HORRIBLE!!!!!!
I'll just sum up my review to your staff in no way being trained properly. I had an existing policy with you, was looking to up my policy to get my dog complete coverage, called and made all the changes, asked my old policy to not cancel until my new policy was in effect. I was "PROMISED" because I already had an existing policy and was only making changes, that my entire new policy would be in effect the day after I made the change. I had to ask the rep a good 10 times if this was true as I already had an appt scheduled for my dog for a check-up and WOULD NOT HAVE CHANGED MY POLICY IF THIS WAS NOT TRUE, your rep again assured me up and down that I would be fine, and my dog would be fully covered the next day. Took her for her appt days later, vet found a lump- turns out its cancer, found out after the appt that her coverage actually would not start for 2 weeks so my dog had absolutely no insurance for that appt, not even the original policy I had, and to top it all off, now because we thought we were covered and went to the vet, the cancer my dog was just diagnosed with is now a pre-existing condition.
TRAIN YOUR STAFF!!!!!!
- INSURER:
Hartville
- POSTED: 11/02/2022
- BY: Ashley
- BREED: Pitbull Mix
- AGE OF PET: 7 - 10
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Terrible claim service
I paid my monthly fee electronically through bank withdrawal. I submitted my first claim electronically, a photo accompanied by the proper docs. A while later a response came - they my photo was to blurry. Wasn't blurry on my end. Then they needed a paid receipt. The second paper showed the bill was zero balance. Then they wanted a bank receipt. I threatened with my lawyer, fraud and BBB, cancel my Pet insurance and return my premiums as this was timely and now months of frustration. They cancel and tell me to submit. I sent them the paperwork through snail mail. They declined one item. I understood but the entire claim. Again I contested. another letter and I am still waiting. this has been going on for months and absoring hours of my time. I do not recommed this Pet insurance company. Others are more reliable.
- INSURER:
Pets Best
- POSTED: 11/02/2022
- BY: Bettie
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Vet treatment paid by Trupanion
Fast and efficient processing of payment
- INSURER:
Trupanion
- POSTED: 11/02/2022
- BY: Esther
- BREED:
- AGE OF PET: 0 - 3
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Fast response
Fast in response. Wish we didnât have to file a claim
- INSURER:
Trupanion
- POSTED: 11/02/2022
- BY: Kevin
- BREED:
- AGE OF PET: 0 - 3
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Best Pet Insurance around!
Submitting an invoice is incredibly easy and I have gotten money back from you all for big and small things. It's been a fantastic process! Especially since I have dealt with Embrace and was not granted anything for my former dog.
- INSURER:
Trupanion
- POSTED: 11/02/2022
- BY: Anitra
- BREED:
- AGE OF PET: 0 - 3
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Trupanion is a life saver.
Trupanion always prompt in claims. Website easy to use to submit an invoice. Thank you
- INSURER:
Trupanion
- POSTED: 11/02/2022
- BY: Karen
- BREED:
- AGE OF PET: 0 - 3
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Pleased Pet Mom
I changed to a vet who does not file claims directly. So when I made my claim, I was pleasantly surprised with the ease of submitting it, and the response time.
- INSURER:
Trupanion
- POSTED: 11/02/2022
- BY: Eileen
- BREED:
- AGE OF PET: 0 - 3
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Claims not covered
Iâm very disappointed that Lilyâs ear infections are not covered.
- INSURER:
Trupanion Canada
- POSTED: 11/02/2022
- BY: Catherine
- BREED:
- AGE OF PET: 0 - 3
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