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Thanks For Being There When We Need You ~ and even when we do not! Bizzy & Kates Mom

Excellent service every time I've had to use my trupanion pet insurance. Claim is paid directly to my vet and I have peace of mind that all I have to pay is my 10%.

While she was not able to resolve my question, she did send me the form that was necessary to start the process.

Your deductible per incident is costing me more money than a policy I have with another company for another of my dogs. In addition, this is the second time you tried to apply a new deductible for an already-claimed problem. This last time was for a RENEWAL of an Rx. The rep with whom I spoke apologized saying a careless rep misread the claim. I think not. I think your company tries to deny claims or start new deductibles on purpose to save money. I'd be happy to speak to a supervisor. As you see, I have multiple policies with you and don't appreciate this type of treatment.

All claims sent in to Trupanion were handled quickly and efficiently and the staff has always been helpful and polite to work with. GREAT experience always. Payments are made quickly on all claims submitted when the procedure falls under the covered items. Thank You

If there was a number higher than 10, I would have selected it. Pets Best is by far the best insurance company I have EVER dealt with, human, auto or pet. Claim process is easy, explanation of benefits is clear and concise. Payments are prompt and automatically deposited into my account. My pet Bubba had tail amputation surgery, spinal issues, melanoma surgery and treatment. Pets best covered all of his needs and a Pets Best Customer Service Rep even did research for me to see if my pets treatment would be covered. Can't say enough about them. I would never use or recommend anyone else!!! Thanks Pets Best!

I have had this insurance for my pets since I retired in 2012. Have covered one cat and two dogs. Never had a problem with claims. Claims are paid promptly and just as agreed on the policy. The premiums are very reasonable, compared to other pet insurance advertised on the web. I highly recommend them

Regarding the subject telephone conversation, with your associate, I clearly stated that the purpose of my call, was to cancel the insurance coverage, due to the rapidly increasing premiums. That call should have cancelled your processing of the bank debit payments of premiums for November and December. Shame on your company! Your company, notwithstanding my verbal previously stated cancellation order, on December 23rd, I received a email dunning message for the January premium. I've had to cancel the credit card that you use to collect the premiums, in order to curtail any more debits by your company.

I read ALOT of these reviews and am wondering -- is this the same company I used? I am so confused but would NEVER recommend this place to anyone. My lab is 6 and was diagnosed with Horner's Syndrome. After a week and a half, it was 'denied as not covered.' She is a totally healthy pooch and this is why I bought it. Paid about 4500 in her 6 years - so after no reason why, just denied... I cancelled it... Maybe we don't have the same company... And yes, I did have good coverage...

Never have a problem submitting claims they are very caring people. Peace of mind knowing I have this insurance and I can give my pets the best and never worry about the cost