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Everything was handled in a timely manner.

Claims submission was quick and easy. Received answer and check within 3-4 days.

My Emma and Olivia had Pets Best. I loved the ability to tailor the plan for them. Emma had aggressive lymphoma cancer, but I got to say yes to try to save her. My Olivia just passed away on Jan 15th. She had colon cancer and had successful surgery in Sept. She got her spark and health and weight back. I think the 13 year old heart oF this abused stray was just tired. She had her personality back. She died at home in my arms. Your insurance name fits you. You are Pets Best and Pets mama's best! Your responsiveness is great; Customer Service is awesome and policies are real. I haven’t been without a dog since 1984–so I will be a returning customer—probably soon!

Good coverage and great claim processing timeframe

Service has been good. I've been with this company for years with both of my golden retrievers.

Trupanion is an excellent company for pet insurance. Easy to submit claims.

Easy process

I have a $200 deductible policy. I submitted my claim on their web site, easy, fast, only requires a copy of the paid invoice from the vet. Within 7 days the cost, minus the deductible, was automatically deposited to my bank account. This company has great customer service, reasonably priced policies with a good choice of different policy offers. Payment of the claim was made quickly and efficiently. Their policies are well spelled out as to what is covered and what is not depending on your choice and depending on preexisting conditions. I have had two previous companies for my three dogs and one cat. . Pets Best is faster with reimbursement and has better customer service, better policy options.

I really appreciate the prompt response to claims.

If you are thinking about getting pet insurance go with Embrace. They are the best.