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I have a 4 year old Australian Shepherd and he had an ear infection before I bought insurance through Embrace. Because of this ear infection it is now being called a pre-existing condition not coverable any time through this insurance and he had a skin rash recently after we had insurance for over a year that required veterinary care and that was lumped with the ear infection and considered a pre-existing condition but the rash happened during the policy period. Really is my dog the only one that gets an ear infection and allowed only one in his lifetime or one rash and then it is considered a pre-existing condition.

Jenny was so thoughtful and kind with assisting me with my account. She even asked how my dogs were doing!

She was incredibly kind, caring and personable. Very pleasant!

It is expensive monthly, but Trupanion is very good about covering medical issues that arrive.

The insurance company is great! My dog was in critical condition and the company stepped in when I was at my lowest

My puppy had a horrible accident happen. She was run over by a car, but thankfully survived. During all the trauma, Healthy Paws was right there is ensure that they would be paying the out of pocket costs for services. My puppy had laceration surgery and Healthy Paws paid my vet directly on the spot over the phone. The bill was covered at 90%! This is a great pet insurance company, that offers support and is available to answer all the questions you have during such a difficult time.

The claim submission process was easy and uncomplicated. The claim review follow-up response was less than 48 hours and reimbursements were quickly made thru the mail or by direct deposit. Embrace Pet Insurance delivers the quality service they advertise!

YOU ARE SO CARING FOR ALL YOUR CONCERNS FOR HANDLEING CLAIMS , YOUR CUSTOMER SERVICE REPS MAKE US FEEL WE ARE FAMILY

fast and efficient service

Prompt service