Find and read reviews with confidence

I have had nothing but the absolute best experiences with nationwide. The coverage is amazing and the reimbursement checks are mailed in a timely manner.

I have had Trupanion for 4 years and they are amazing. The claims are followed up with email notification and immediate direct deposit. I am so thankful I chose Trupanion. My other pet has another insurance ASPCA because of pricing at the time in my area, so, in comparison Trupanion has been totally supportive and the staff in Seattle are really awesome! Trupanion Rocks~

Tim was awesome, very engaging, supportive, and a great listener. He helped me immensely.

I have had Embrace for three years and have always had positive experiences with them. The claims process has always been simple and efficient, and the Embrace staff has always processed the claims within a couple of days. I also like that you can pull up your claims history and review the details of each claim, including how much remains of your deductible. Of course, with the deducible and then the 20% (or whatever you've chosen in your plan) co-pay, your pet has to have a pretty bad year for you to get the benefit of Embrace paying for vet bills. That said, I continue to pay the premiums because if there was a catastrophic need, like a car accident injury or cancer, I don't want to have to worry about paying for expensive treatment if. That peace of mind is worth the price of the premium!

If it weren’t for Nationwide, I would never feel as comfortable as I do to take my dog to the vet. In the past I couldn’t afford all of the vet bills, and now I can. Thank you, Nationwide!

I have been pleasantly surprised with the service and payments thus far for both office visits and one emergency surgery.

After a Golf cart accident Embrace helped me all the way thru the claim process. We received multiple checks within 10 days!

Signed my 8 year old dog (9 now) up with Embrace in early 2017. I enrolled my dog after spending $3k out of pocket on my sick border collie mix only to be told she needed surgery at an additional $8-10k and was given a 50/50 chance of survival (she had a mass in her intestines that had ruptured and the mass had potential pancreatic involvement). My border collie mix wasn't terribly old at age 11 and I had expected to have a few years left with her at least. Sadly this wasn't the case due to both cost and the survival prognosis. I held her and sat with her as I said goodbye. I didn't want cost to have any influence on my medical decisions for my dogs in the future. Embrace's policy was clear on what would and would not be covered, a medical review could be done upon request to determine if the dog had any pre-existing medical conditions, and an orthopedic waiver was an option to avoid the 6 month waiting period for bone/joint issues. I made sure Embrace received my pet's medical records shortly after enrolling along with going to the local vet to have an orthopedic exam done. This way I had assurance on what would be covered and if my dog was considered to have any pre-existing conditions what would not be covered. Later half of 2017 my dog injured his back. He got better for a while but had a relapse. The relapse resulted in further diagnostic testing which revealed he had developed IVDD. At this point my dog will need ongoing medical care for the rest of his life as dogs with IVDD have tendencies to relapse into being painful. Thankfully my dog can still have many years to spend with me even with IVDD as long as he is rested for the appropriate amount of time during periods of relapse. My first claim was submitted to Embrace and I received approval for my claim within 7 days. Yes the claims process could be made easier (having to have the vet fill out the claim form every vet visit is a pain and each claim form is reimbursed as a separate claim even if submitted together). But overall I am extremely satisfied with Embrace.

Thank you for making things quick and easy in a very frightening and emotional situation at the emergency vet. So happy I chose Trupanion over other companies. Other pet owners in the animal ER were not as fortunate as I and had to make heartbreaking decisions on the treatment of their pets. I could not be more pleased with the entire process you have in place for emergency claims and direct vet pay. Please thank everyone I spoke with to get things handled. I truly appreciate you treating me and my pet with compassion rather than just a policy number. I will be a customer for the life of all my pets!

All I needed was the correct address to send my claim. It had been returned to I resubmitted claim. She was very courteous