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I have nothing but good things to say about all of Embrace's customer service members. They always answered my questions and made sure we received our claim check. When they heard of our pet's passing they sent their sympathies and took care of everything with the policy. I highly recommend them for their dedication to courtesy and follow-up. As for the policy the only negative thing I could say is that they don't cover any supplements 'presribed' for out pet. They did cover alternative therapy though and for that I give them 5 stars!

highly responsivequick simple no nonsense caring and communicative third year with embrace for our dogs

We have been with Embrace over 7 years. They are the best in processing Illness Claims for our Dog Cody. He has been sick the last 2 months. He is gettting better now. I have told our Vet(Dr Serra)at Wood River Animal Hospital in (RI) how great Embrace is in processing our claims with the benefits that we have. Also have told cleints and friends about Embrace. Great owners and staff at Embrace.

Though it took longer than expected to get reimbursed it was worth the wait.

Though it took longer than expected to get reimbursed it was worth the wait.

Want to thank the Embrace team in processing our claims for Cody (Dog), he has been quite sick the last 5 weeks. The best Pet Insurance Co. we have had now for 7 years.

We have two rescued sisters. They are a cross between chocolate labs and Rottweiller. They are parvo survivors. They are also happy and VERY energetic. We have been clients of your company since the day we adopted each other. You helped pay for their spaying and thankfully all we've ever had to use you for was wellness visits and shots, but as energetic as Hoy Sum (Happy) and Fi Lo (Joy) are, we are very glad your are there should their energetic natures cause us to require more of you then we want. Thank your for your product and your customer service. I have never had a problem submitting my claims nor in receiving reembursement from you. You are professional, quick and responsive. Thank you

I've had plenty of experience with other companies and also Embrace. By far, Embrace is far superior. When my little mix Cindy got sick suddenly, I took here to the vet ER here and they had to keep her for 3 days! Probably something she ate at the beach, but she needed IV because of vomiting and she actually nearly died. I was able to put my mind at ease and let her have the best treatment without a second thought about cost. So many times, I have friends that comment on the cost of vet treatments while their precious ones are sick or injured. I am so glad I can give her my entire attention and let Embrace worry about the cost. Cindy is fine now and she tries to stay out of mischief but, after all she is a lively little girl so we really thank God for Embrace. They will be a part of our lives for a very long time. I also hope people check out the preventative care deal. Pay ahead and get a discount for that too! How great is that. We love you Embrace!!

Our cat, Linus and his sister, Bella, have been covered by Embrace since we got them as 2 month old kittens. All claims have been handled promptly and courteously. Whenever we or our vet have had a question we have called and everyone who has answered the phone has gone above and beyond to get us the answer to our problem. Our vet, who we have had for over 30 years, told us that Embrace is one of the very best, if not the best pet insurance plans on the market. Service and payment have been fantastic.

We adopted a puppy in November, 2012. Our daughter recommended Embrace since she has had it for her two dogs for a couple of years. I checked reviews online and liked what I saw. I called Embrace and the insurance went into effect the day we got our dog. She's had two vet visits for vaccinations and microchopping so far and both were paid within a few days of faxing the insurance forms to Embrace. In addition, an email notified us that the forms were received and being processed. Since claims may also be checked online, I saw each was completed and a check was on the way. Checks arrived, and we were reimbursed as promised. We have been Embrace customers for a little over a month, and if the service we have received so far is any indication of future service, then we chose a wonderful company. Thank you, Embrace!