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bad customer service
Our dog came down with an eye condition that my vet felt was an auto immune disorder this was after we bought the insurance the insurance company requested the dogs medical records to ensure it was not pre-existing which I completely understand however my vet tried sending over the information twice by fax and showed me the fax confirmation pages and they kept continuing to claim they didn’t get it so my vet gave me the records I scanned and uploaded them to the claim and they still denied it saying they never got them very frustrating and when you try to call to get an answer you’re on at least a 45 minute wait no vets office that I am aware of can sit on the phone for 45 minutes trying to get through to somebody
- INSURER: Pets Best
- POSTED: 02/18/2021
- BY: Teah
- BREED: Rottweiler
- AGE OF PET: 7 - 10
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Verified
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