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We have been with Nationwide (formerly VPI) for 12 or so years. We have always been extremely satisfied with the friendly customer service and prompt claims service! I would highly recommend Nationwide to any pet parent looking for the best pet insurance!

Peter was very helpful in editing my billing. He's always been very helpful when I phone with a question.

Quinn, Amy and Otis cannot say enough about the experience we have had with Nationwide Pet Insurance. Nationwide has been so exceptionally wonderful since we started with them when Otis was a puppy. Otis was run over by a truck as a puppy and was in a trauma center for over 7 days, much rehab needed after that, tore both ACL's and multiple other occurrences. Luckily Otis is doing well now and is 5 1/2 hears old. We want to thank of course the veterinarians that saved his life multiple times, but would also like to thank Nationwide for their care, concern and prompt payments after claims were sent in. We have never had a problem with our claims for Otis and if there are ever any questions, the representatives are more than willing to help. I am a Registered Nurse and am very impressed with Nationwide. We recommend Nationwide to all our pet friends and have told our veterinarians to pass along the information. Thank you again for helping us keep our "baby" Otis healthy and in our lives, he is our miracle Chessie and look forward to many happy and healthy years ahead with him.

I submitted a claim of 190.28 on August 14, 2018 and another one for 35.00. I should be getting a reimbursement of 90% since I was 24.00 short of my 250.00 deductible. It has been 3 weeks and it still says it's processing. I called a week ago and was told it can take 2-3 weeks. Still waiting, not happy about the amount of time it takes to get reimbursed. Thankfully this wasn't too costly of an illness.

I have been totally satisfied from day one of the coverage that Trupanion has provided for both of my dogs. Super friendly and prompt service as well as insurance benefits that are second to none. Thanks Trupanion!

Nation Wide has really been on our side! Having a Bulldog has never been cheep but I never imagined how much insurance would help! Thank you for everything :)

When the company I work for began to offer pet insurance, I was skeptical as I have read so many bad online reviews. I signed up anyway... figuring if I didn't have a positive experience, I would cancel it. I'm so happy that I gave it a try as I absolutely love it! It is nice to know that I have insured my pet, who is really a member of my family. The peace of mind and ease of use are great!!!

Very displeased with the way deductibles are calculated. Most companies it is annual. This company does lifetime per illness/injury type. They do it as it is more cost effective, they forget to mention "for Them" not the client. I've had Pet insurance from several companies who used the annual method. How Trupanion calculates deductible is lifetime per illness sort of. For instance my dogs have been through Giardia a couple times this year. I've spent over $530 of approved charges on treatments. You'd think after the lifetime for giardia of $200 per pet, I'd be getting money back. Nope Each incident with Giardia starts a new deductible once they are "cured". So I'm paying premiums for insurance I will never get a benefit from. Its about 80-$100 for meds and tests, they don't cover the doctor fees. I had Trupanion recommended but I will now be changing as fast as I can get my dogs on a different companies plan. I would not only not recommend, I would recommend against it. if they use the hey we cured you once, your deductible you will never get any benefit unless there is a serious injust they can't decline for some other reason.

I was skeptical at first with purchasing any insurance for my rescued dog, but am very glad I went with Nationwide. They are very prompt in reviewing my claims and keeping me informed as to the status. Having this insurance, I do not worry about the cost or hesitate to give my dog the care he needs.

It would have been nice in the email or online to see the amount I was being reimbursed (maybe I just missed it somewhere?) instead of waiting for the payment to clear, but overall, this was a minor inconvenience and I'm very happy with my first experience!