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Excellent service friendly staff

Claims are handled very quickly. Staff very friendly and helpful. My vet submits the bill and trupanion handles the rest. I get paid within a day or two. Recommend highly

Great as always

Very easy and convenient! Claim was paid out very quickly. We are so glad we have trupanion!!

Flawless results. They do as they promise. Excellent company to work with. Well worth the investment.

Reliable quick an friendly

Just canceled my pet insurance. Two years of paying 50 bucks a month for insurance and not a single payout. So paying full vet bills and the full insurance premiums and every time a claim is submitted a big story about why they won’t send a cheque or how they never got a claim. They we recommended by SPCA when I adopted two senior cats, who are the most awesome dudes, btw. SPCA said they had a special deal that they would insure all spca-adopted cats even seniors at the non-senior rate and “everything would be covered”. SPCA said both cats’s teeth were fixed. Took them to the vet, turns out one of the cats did not have their teeth done. $1000 later, PetSecure tells me they don’t cover dental for the first six months of coverage and try to cancel my insurance because they are too old. Then it’s that they never received the claims, then it’s that they had a wrong address (but I never got any cheques from them after updating the address). This time it’s that suddenly there is a 400 deductible that wasn’t there before and diagnosing and treating cat diabetes is “preventative care” and not eligible for the stuff over 400. I’m out waaaay more money from paying PetSecure. Look just take that money that you would pay for insurance and put it in a vet bill fund in your own bank account—don’t pay these scammers a penny!! Pet Secure is such a scam!!!!!

Ease of use, proactive communication on claims, overall very very good. Thank you. I used another service prior who did none of the above and whose customer service and appreciation were lacking.

We got Healthy Paws after our dog broke her toe and needed x-rays about every two weeks to see if it was healing correctly. After that our dog needed minor medical attention, nothing serious. And then one day she got into the trash and ate a bunch of stuff that wasn't food. After throwing up a lot we took her to the emergency ER and they found foreign objects stuck in her stomach. They recommended to perform surgery to remove the objects immediately. Knowing that Healthy Paws would take care of 80% of the bill, made the entire process so much easier and less stressful. We didn't have to worry about the cost of the surgery or her care, we just needed to make decisions based on what was best for our dog. This is the only pet insurance I have gotten, but the process of using it and getting reimbursed is so easy. I just take a picture of the invoice, submit it, and about 10 days later I get an itemized statement of what was deducted and paid for. Before they used to send the reimbursement to you in check form, but now they do direct deposit.

Their policy contradicts itself purposely to deny coverage. The policy does not give proper specification and leave an open blanket to deny coverage. I feel stupid in trusting a website called https://www.consumersadvocate.org where they were rated # 1, to later learn that consumers are not allowed to write reviews on this website, so who is really advocating their reviews? e.g. policy states that they exclude "Dental Health Care. The regular care required to maintain dental hygiene for your pet. This includes brushing, scaling, polishing, extractions and reconstructions." My dog literally had a hole in his face and had to be on antibiotics for weeks due to an infection caused by an abscess. This was considered to them as "regular care". I would want to see if a child had a hole in their face, if any parent would consider it as "regular care".