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We have had two different dogs insured through this company for about 15 years. We have never had any issues with them and they have covered nearly all the claims submitted over the years, without any questions. From one dachshund accidentally drinking 1/2 of a frozen margarita on New Year's Eve to another dachshund eating strange things; to cancer treatment for one to herniated disk surgery for the other; ASPCA has covered all sorts of incidents. As others have stated, their customer service and personal follow up is superb. We received a phone call and a sympathy card after the loss of one dachshund to cancer and follow up calls of concern when another dachshund had extended bouts with "mystery" gastritis. They've always been prompt to process and reimburse for claims, but I love their newer system, which allows for uploading cell phone photographs of invoices and filling out claim forms online--super easy and my claim was processed that much quicker. This was especially helpful to have that option when we were in a hotel during a recent move. Thanks ASPCA for being there for us all these years!

Very helpful after my dog Calvin was hit by a car. Couldn't have afforded his treatments without the insurance. Do yourself a favor and make this investment in your pet. No pet should have to be put down due to monetary concerns when a service like this is an affordable way to prevent that scenario from taking place.

This is our first experience with pet insurance. My claim was processed and paid very quickly! Very happy.

I received my claim payment in quick time. I really do appreciate this company and their help in caring for my fur baby.

Claim was received and payment was issued quickly. I always received updates on my claim, which was helpful.

Trupanion has exceeded our expectations. Unfortunately our young GSD has had two canine abscesses requiring root canals with crowns and now it appears he is headed for a third one! This dog has had a terrible time but thanks to Trupanion we have been able to provide for his unexpected dental issues! We could never have imagined a dog with these conditions! We will never have another dog without having Trupanion protection. I cannot say enough about them and tell everyone how important pet insurance with a reputable pet insurance company, like Trupanion, is for their pet for unexpected health issues! Love you guys! After all we have been through with Jax, I am willing to be a non-paid testimonial spokesperson for your company! Jax is also!!!!

Experience itself wasn't bad. Just trying to understand what I pay over $200 a month for my pets and then claims aren't paid. The outcome of my recent claims will determine if I continue to insure my pets with Trupanion.

Trupanion has exceeded our expectations. Unfortunately our young GSD has had two canine abscesses requiring root canals with crowns and now it appears he is headed for a third one! This dog has had a terrible time but thanks to Trupanion we have been able to provide for his unexpected dental issues! We could never have imagined a dog with these conditions! We will never have another dog without having Trupanion protection. I cannot say enough about them and tell everyone how important pet insurance with a reputable pet insurance company, like Trupanion, is for their pet for unexpected health issues! Love you guys! After all we have been through with Jax, I am willing to be a non-paid testimonial spokesperson for your company! Jax is also!!!!

Experience itself wasn't bad. Just trying to understand what I pay over $200 a month for my pets and then claims aren't paid. The outcome of my recent claims will determine if I continue to insure my pets with Trupanion.

It took forever for my claim to get approved. The text box on the website doesnt allow enough characters. I had to call multiple times to explain my receipts. "