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The Trupanion representatives are always nice when you have questions. The representative I spoke with was reassuring and I could tell loves dogs!! My puppy has to be neutered and it's nice to know if there is a problem we are covered!! Thank you Trupanion!!!

Not sure

Always receive prompt service when processing my dog's claims.

I am sending this email in regards to the cancellation of my pet insurance policy for my Coton De Tulear. I would like you to cancel this policy. I believe your company will never stand by my pet in the event of a time of need. It is my opinion that when a dog becomes sick, they will most often present with either lack of appetite, vomiting or lethargy. This does not constitute that these symptoms are necessarily related to a prior condition. A board certified internist stated the condition was not connected to my dog's first illness a year ago. I spoke with my primary veterinarian and she also stated they were not connected but somehow you insurance people seem to know more than the professionals. This clearly tells me your company is all about your bottom line and not protecting the pets you insure. I find how you proclaim your image is fraudulent. I am very disappointed in your service, or lack of it. Be assured a review will be posted.

Excellent as usual

I'm so grateful for this this company! My rescue dog is 6 years old and has gone through two ACL surgeries. Without the help of Trupanion I can't imagine what my stress level would have been if I'd had the financial burden on top of the emotional burden of having my dog go through two surgeries and recovery! They even follow up after every claim to check in and see how your pet is doing! Every person I've talked to at this company is so incredibly sincere. I recommend them to every one I know who has a pet.

I'm so grateful for this this company! My rescue dog is 6 years old and has gone through two ACL surgeries. Without the help of Trupanion I can't imagine what my stress level would have been if I'd had the financial burden on top of the emotional burden of having my dog go through two surgeries and recovery! They even follow up after every claim to check in and see how your pet is doing! Every person I've talked to at this company is so incredibly sincere. I recommend them to every one I know who has a pet.

I wish that my own health and dental insurance was as easy to navigate as Embrace has been.

I looked at many pet insurance companies before deciding to go with ASPCA Health Pet Insurance. Their policy fit our situation the best and their prices were on parr or better than the competitors. We have 4 large breed rambunctious dogs that are always getting into trouble and ASPCA insurance has done right by us with every claim. Their customer service is exceptional. As long as we have pets, we will be life-time customers of ASPCA Health Pet Insurance

I have written great reviews previously, so I will mention a couple "new" experiences. Recently, we added another dog and, because of an error on my part, we needed to tweak the policy. The customer service was AWESOME! I have had great experiences with Embrace customer service before in the 2+ years we have had them, but this was so above and beyond!Have never experienced service like that ever and I am in my 50's. One other thing for people reading reviews and trying to decide what company to go with, etc.....I would highly recommend having the claims team review your pet's medical history as soon as you get the policy. Otherwise, they do it when the first claim is filed and that really slows things down. And, be aware, the biggest disappointment is having a pet with "pre-existing" conditions which means a repeat of previous issues, however, indirect, will result in no coverage. I think this is fairly common with pet insurance, but something to be aware of and check out ahead of time. If your dog had just a TINY cancerous growth removed previously, you will not be covered for cancer in any form. Lastly, one of our dogs has had cancer surgery THREE times...all covered in full (after deductible) by Embrace. We were able to afford excellent board certified surgeon and oncologist (highly recommend board certified for cancer!) and Embrace paid exactly what the policy said they would! Never quibbled about the CT Scan we had to determine precise extent of soft tissue sarcoma. So, we highly recommend Embrace!