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I am so grateful to Pets Best insurance for giving me peace of mind through a very difficult time. My dog was diagnosed with lymphoma in April and the cost for treatment is substantial. I recently lost my husband and he was the sole provider for our family and I honestly did't know how I would be able to pay the vet bills. The claims process is very easy and the coverage you offer is exceptional. I am extremely thankful that I can concentrate on taking care of my beloved boy instead of worrying how I am going to pay for his treatments. I will continue to refer you to as many people as I can. Thank you!!

When I agreed to foster a little hairless Pom mix for a senior dog rescue I should have just realized from the beginning that he was home for good. It was about two months later that I finally adopted him and went in search of pet insurance. Of course the issue was his senior status, so I didn't know if I could even get a policy. My friend has had a Healthy Paws policy through 3 dogs and 1 cat and said it was the best company by far. Turned out, it was very simple to get a quote from HP--yes, his benefits are reduced because he's already a senior, but that's to be expected--and I was pleasantly surprised at the ease of filing claims through the app. That was what impressed me the most (at first)-- after the vet appointment I could take a photo of the invoice from the vet, and in 4 taps of my finger the claim would submit through the app. There is a lot of email communication (we got your claim, we have a claim number assigned, you forgot to include something, we are depositing your money today, etc) and employees seemed really happy to be working in pet insurance and also would include the names of their pets with their own in the signature line. I love that touch. About 6 months after I adopted my pup he was diagnosed with Cushing's. That meant an expensive pill twice a day for life and regular tests by the vet to monitor the level of the steroid in his bloodstream. He also had thyroid issues, regular checks on his skin and hair loss, UTIs, etc. Every single claim was handled with the app and a few emails and no hassle. About a year after that he was diagnosed with diabetes. Now there's insulin, syringes, lancets, test strips, etc, etc involved, along with glucose curves at the vet about every week for 6-7 weeks to figure out how much insulin to give him. Even though I get much of that stuff at Walmart (because it's the same insulin humans use), the claims were approved once a talked to a rep about why I seemed to be submitting claims for human supplies instead of vet invoices, which I could see would be confusing.. In March of this year a bladder stone surgery somehow went wrong and the follow-up visits weren't solving the fact that he was literally dying (starving/immobile/dehydrated) in front of me. I ended up at the ER, which led to a 4 night stay. I was so scared my little pup was going to die, and I couldn't even go in the building or see him or meet the vets because of COVID. I was stuck crying in the parking lot for much of the next week because after he left the ER he went to an internist there who figured out the problem, and then to a surgeon there who repaired the bladder wall. All of this on a dog just barely hanging in there because his body was dealing with diabetes and Cushings also. I finally got him home--with a feeding tube, huge staples running down his abdomen, and all kinds of secondary issues from being away from his normal meds and unregulated blood sugar. Through the next 3 months he was at some kind of vet at least once a week, he was on about 7 pills a day with all the antibiotics, the feeding tube needed to be removed, the internist put him on the Freestyle Libre continuous glucose monitor (also for humans so you get it at CVS) which requires an electronic reader and a new sensor every 2 weeks. I am happy to say that today, 4 months after I almost lost him, he is acting like himself again. He still has lots of problems, and needs lots of maintenance care, but I am just so happy he's alive and I have him back. I thank him every day for fighting so hard to stay alive for me. All the time I couldn't see him during his overnight week in ER/surgery (because of COVID restrictions) I thought of him being cut open and wondering if he'd been given up again, and it was an excruciating experience. In the parking lot of the ER--because I have been there alot in the past 4 months, I've heard a lot of heartbreaking phone conversations between pet parents in cars and vets inside the building. These people are sometimes sobbing or hysterical and they can't see their pets and they are having to make decisions quickly about very expensive treatments. Because I had insurance, and I knew that Healthy Paws would cover all these efforts at keeping him alive despite his age, I didn't have to go through that. I am so thankful for the ease of working with the Healthy Paws people and the app. If only human insurance could be this way.

They explain things clearly, give you many options, and have excellent follow-up in terms of communication and offering added value/tips. I have yet to follow a claim, since we're new, but I'm trusting their service and fulfillment will be as good as the service has been so far! :)

They explain things clearly, give you many options, and have excellent follow-up in terms of communication and offering added value/tips. I have yet to follow a claim, since we're new, but I'm trusting their service and fulfillment will be as good as the service has been so far! :)

Plans are great! Nothing hidden. Premiums are very reasonable. Excellent communication. No surprises.

Took amazing care of my dog financially when she was in the hospital.

We brought our dog Oshie to the vet for his annual checkup and for some medications he would need. The Claim process was pretty straightforward and easy, and Nationwide processed the claim quickly, in less than a week. Appreciate their service!

They're good at communication about coverage. My only complaint is that my dog had an ear infection when we first signed up, then got another ear infection 5 years later, and the second one wasn't covered.

I am very satisfied with the service. Claims are easy to submit and the payoff is great. They really care about our pets!

My coverage renewal went up significantly when moving to MD, yet converge for services remained at sale level as previous state. Many of the rates of payment are far below standard costs at the veterinarian these days. While we are pleased to have some reimbursement on fees for our visits and care, I hope that someone will look into ‘average price’ for the areas where people live, and coverage of supplements that are aiding in preventative/medical care. Everyone chooses to start pets on meds as part of a treatment plan with a veterinarian’s recommendation... if that is the case, they should be included in the benefits you provide. B