Cancer - they saved his life!
I've had three dogs insured by them. One was diagnosed with cancer in 2020, and without healthy paws pet insurance I would nto have been able to afford the treatments. They saved his life (and mine!).
You don't think about health insurance until you need it. The best time is to sign up today to lock in the best coverage you can afford. Trust me, over the life of your furbaby, you'll be glad you did!
- INSURER:
Healthy Paws
- POSTED: 02/01/2024
- BY: Daniel
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: Over 11 years
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Great customer service
Excellent customer service all around great experience. Very friendly helpful and qiuck
- INSURER:
ASPCA
- VETERINARIAN:
Vetco
- POSTED: 02/01/2024
- BY: Amanda
- BREED: Chihuahua (Short Coat)
- AGE OF PET: 4 - 6
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They'll treat anything as "related" to a pre-existing condition to avoid their responsibility
Sammy (my dog) turned 5 this year so I got her insurance. She's never had a written health concern besides "grade 1 mild tartar on her teeth" two years ago. This means they're dirty enough to notice, but not out of the norm, and not enough of a problem to fix. Basically normal wear and tear.
The other day she chipped her tooth playing, so I took her to the vet. Fetch would not cover that visit, and would not cover the procedure the vet recommended because a chipped tooth is "related" to dirty teeth...
I spoke to customer service who defended the decision to not cover the procedure because the vet wanted to clean her teeth during the procedure to have a better view. Customer service thought it was weird that Fetch wouldn't cover the visit though, so customer service resubmitted the claim. I got an email the next day informing me it was still denied.
I chose Fetch because they covered teeth. It was expensive, and the monthly cost was more than triple what they've reimbursed me for, but I figured it would come in handy if something like a chipped tooth ever happened. I underestimated their greed and apathy. Don't make the same mistake I did.
If I could do it again, I would've chosen Nationwide. They would also prioritize profit over their customers and pets, but it would have been cheaper for me at least.
I immediately cancelled my Fetch insurance plan, and will never recommend them.
- INSURER:
Fetch
- POSTED: 01/31/2024
- BY: Timothy
- BREED: Husky
- AGE OF PET: 4 - 6
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Great service and processing of claims
Thanks for processing my claim quickly and covering much of the dental costs of our Yorkie. Definitely recommend all owners get pet insurance.
- INSURER:
ASPCA
- VETERINARIAN:
West Russell Animal Hospital
- POSTED: 01/31/2024
- BY: MARTIN
- BREED: Yorkshire Terrier
- AGE OF PET: 4 - 6
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No Hassle Efficient claims
I have claimed 2 times for my French Bulldog in the last 3 years. Both times I submitted the claims were reimbursed extremely fast. The first time our dog was suffering with pancreatitis. Sent off $1200 with all the appropriate documentation fro our usual vet and was reimbursed with no issues what so ever within a week.
Just had another very large claim Dec2023. Total was over $12k due to emergency cervical spine disc removal (IVDD) at an emergency hospital by a team of veterinary neurologists. Again I submitted all supporting documents and within a week I was reimbursed the amount based off my policy limits and deductibles. No hassle no problems. My monthly premium is not outrageous and have never had any trouble at all with my Pets Plus coverage. I would absolutely recommend them.
- INSURER:
Pets Plus Us
- POSTED: 01/31/2024
- BY: Tami
- BREED: French Bulldog
- AGE OF PET: 0 - 3
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Love Love Love Trupanion
Trupanion Pet Insurance is a God's Sent. They have saved our Lexie about 10 times. All I can say I Love , Love Trupanion
,
- INSURER:
Trupanion
- VETERINARIAN:
Animal Hospital Of Regency Park
- POSTED: 01/31/2024
- BY: Linda
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Insurance Review
Pets Plus Us has provided us medical coverage for almost 2 years now. Our 2.5 year old Frenchie has required a number of (thankfully) mostly small treatments/procedures. Coverage and exclusions were made relatively clear, and all claims made that we expected to be covered (based on the policy) were covered with approval usually only taking a few days.
Anytime we called in for assistance, the staff have been knowledgeable, friendly, and very helpful, including advising us to submit claims even when we were in doubt as to coverage. At least once we did receive coverage when we were worried we might not, resulting in a pleasant surprise.
- INSURER:
Pets Plus Us
- VETERINARIAN:
Mahalo
- POSTED: 01/30/2024
- BY: Tom
- BREED: French Bulldog
- AGE OF PET: 0 - 3
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Run, don’t walk, away from PetsPlus
After reading reviews and the responses from the PetsPlus company, I immediately tried to cancel my new policy. The 1 800 number for Canada does not work - tried 3 times over the last 10 days. 3 emails sent over 1 and a half weeks have gone unanswered. However, the first payment for the policy was withdrawn from my bank account 2 days after I set up the policy. Clearly, money not service and the health of pets is the company priority despite all the sugary sentiments expressed about love of pets.
- INSURER:
Pets Plus Us
- POSTED: 01/30/2024
- BY: Lynn
- BREED: Domestic Long Hair
- AGE OF PET: 0 - 3
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Our experience with PetsPlusUs
This company has been very helpful with the insurance for our dog's, Charlie's, health issues. I do find that speaking with a representative is much more satisfying and efficient than using e-mail or on-line chat. Having the ability to pay directly to the vet for major bills (2 surgeries) has reduced stress levels for me to just worrying about the dog, not about how to be able to pay. the PetsPlusUs team has been great to work with. I would recommend that getting the Accident and Illness Plan rather than just an accident plan is well worth the additional cost.
- INSURER:
Pets Plus Us
- POSTED: 01/30/2024
- BY: Cathy
- BREED: Dalmatian
- AGE OF PET: 7 - 10
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Not great
Overall I have been pretty unimpressed with this insurance company. The exclusions in my contract were not made very clear (I understand why there are exclusions, thats not the issue) until I submitted my first claim. It takes roughly 25-30 business days to receive payment IF it gets approved, and when I had an emergency and called the company to ask what we could do, they basically told me they couldn't do anything for a minimum of 10 business days and nothing was guaranteed (which obviously wouldn't work in the event of an emergency). Overall, I don't feel confident or supported by this insurance company and wish I hadn't switched from my last company.
- INSURER:
Pets Plus Us
- POSTED: 01/29/2024
- BY: Katherine
- BREED: Domestic Short Hair
- AGE OF PET: 4 - 6
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