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Their premiums have been reasonable and it’s easy to file claims on their app and they have paid all our claims in the 4 yrs we’ve had this insurance (minus deductible of course) for our boy with a liver condition. BUT they take 4+ weeks to pay, even with direct deposit.

Pet's Best policy is excellent BUT their ability to process claims in a timely manner is the worst I've ever encountered - ALWAYS. 2-3 weeks after you file a claim where you are owed reimbursement you always receive this email: "At Pets Best, we strive to process claims as quickly as possible. At this time, this delay notification does not require any additional information from you." Typical repayment time is 4-6 weeks. They get it right, eventually but their inability to repay in a timely manner is horrible. If they do not owe you money then you get a quick email telling you they don't owe you anything but if they do it's 4-6 weeks, This would be a great company if they ever get their act together and reimburse policy holders in 4-7 days like other pet insurers.

Over three days at two separate critical care veterinary offices our dog required over $10,000 of tests and care after collapsing for no apparent reason. Fortunately, our sweet girl made it through the ordeal and is on the road to recovery. The emotional roller coaster was made so much easier knowing we had Healthy Paws insurance and could say “just do whatever is necessary” at every decision point. Within one business day after bringing our sweet girl home the 80% reimbursement was deposited in our checking account and a representative from Healthy Paws had reached out to see how she was doing. Outstanding!

We definitely recommend HealthyPaws Pet Insurance. We used it for years with our Lab who eventually got cancer. HealthyPaws paid for all his surgeries and treatments at 80%, no questions asked. This plan does not include wellness coverage, but that's exactly what we wanted. After many emergencies/surgeries with our dogs, we realized insurance for emergencies and sickness was the way to go. We'll pay for wellness care, but HealthyPaws is there for the emergencies. We just had one! Our new 5-month old puppy ate a sock and needed emergency surgery. HealthyPaws covered everything (except exam) at 80% and the funds were deposited in my checking account the next day.

Our poodle had rapidly progressing cataracts and he is only 3. Cataract surgery is very expensive. Thankfully we had Pets plus Us. I was anxious whether they would approve the surgery and honour the claim. Their reimbursement came through within a week of surgery without any surprises. This is the second significant $ claim they have come though on. I've had pet insurance with other carriers on my previous dogs. Pets Plus Us is the best of them.

I adopted my Dogs at the local humane society and they were pushing MetLife Pet insurance with their welcome packet. I knew insurance was a good idea so I got a decent plan and thought I was good. Wrong, filing anything and trying to get a correct "Explanation of Benefits" where they detail how they "honor" your vet charges is like pulling teeth. Had a scare on the first week where one dog decided to eat a leather toy at night and had an ER trip and the filing was awful. I gave the entire adoption history with the vet notes and they denied the claim because I was missing 6 years of medical history on a dog I adopted 2 weeks ago. Not to mention the company is setup so you cant actually contact anyone on the claims team who could simply correct the the fumbled information, you have to contact a dedicated customer service rep. who can email the claims team for you and "contact" you in a week when they hear back or you have to fill out an appeal form that has your vets signature and stamp on it (yes a stamp.) Sure, one time would be bad but its like the claims team is either toddlers or is in India because they cant report the right vet visit dates or read the receipts that say what the vet has or has not prescribed. I think they have fallen to a new level of dysfunction and I'm joining a new company at the end of my plan. PET OWNERS BEWARE 2024.

This is the best insurer of any kind i've ever worked with. Claims are dealt with expeditiously and fairly.Have had my dog enrolled for past 11 years and shes been a diabetic for past 3.

a couple of years after purchasing insurance from ASCPA, Sam was diagnosed the cancer. ASCPA paid every claim up to the limits of the policy and filing was as easy as scanning invoice and attaching it to short online claim form. They renewed during treatments with no repercussions. So glad I purchased the insurance.

We got a quick help from Pets plus Us company when our dog got sick and needed expensive tests and medicine, we sent a claim and less than a week after we got an amount that 50% covered our huge expenses. It was such a relief! and just on time! now our dog is fine, and we are really happy:)) we thank you sincerely!

Best dog insurance Excellent