I'm not sure Trupanion is worth the extra money but the CSR was excellent
I'm not sure Trupanion is worth the extra money, but the CSR was excellent
- INSURER:
Trupanion
- POSTED: 11/24/2022
- BY: Mark
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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So far so good
Easy to follow application process & a great selection of payment methods (debit, credit card, PayPal, etc.)
. So far so good.
- INSURER:
Furkin
- POSTED: 11/24/2022
- BY: Tia
- BREED:
- AGE OF PET: 0 - 3
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Pet insurance done perfectly
You are wonderful to work with and have been a constant source of support. I can't wait to provide a forever home for another dog, and I will certainly get in touch again as soon as I do. Thank you.
- INSURER:
Trupanion
- POSTED: 11/24/2022
- BY: Roby
- BREED:
- AGE OF PET: 0 - 3
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Fast and Easy
Itâs always easy and fast with the app
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Cause he was awesome.
Cause he was awesome. Talking to him felt comfortable, easy and honest. I hate feeling like someone is reading a script and Jason sis the opposite. Talked with me, explained stuff and even chatted about his dog when inquiring about the hydrotherapy. Def enjoyed his disposition and so glad I chose trupanion even more. (Recommended by my vet tech friend)
- INSURER:
Trupanion
- POSTED: 11/24/2022
- BY: Jennifer
- BREED:
- AGE OF PET: 0 - 3
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Compliments
Good customer service on the phone
- INSURER:
Trupanion
- POSTED: 11/24/2022
- BY: Mary
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Super informative.
Super informative. I also felt like they genuinely cared to help me and my dog.
- INSURER:
Trupanion
- POSTED: 11/24/2022
- BY: Emil
- BREED: Labradoodle
- AGE OF PET: 0 - 3
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Easy claim processing.
Easy claim processing, quick payment directly to my bank account.
- INSURER:
Trupanion
- POSTED: 11/24/2022
- BY: John
- BREED:
- AGE OF PET: 0 - 3
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Delay after delay to pay claims - still not paid
Our dog had seizures for the first time at 5 years old. Because this was our first claim, Lemonade requested medical records for the previous 12 months. Skip ahead one month from the initial claims submission and now their underwriter is asking for his neuter records from when he was 6 months old (4 1/2 years ago). The reviewer claims this is standard practice and written in the contract. The contract clearly states "nose to tail" medical records for previous 12 months. Requesting records for unrelated medical care well beyond the contracted review period service stinks of intential delays or intent to not pay. Multiple emails and multiple platitudes but we are still not reimbursed over a month after the claim.
- INSURER:
Lemonade
- POSTED: 11/23/2022
- BY: Stephanie
- BREED: French Bulldog
- AGE OF PET: 4 - 6
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