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Besides my veterian's slow processing, I did not recieve any communitcation from Trupanion regarding receiving or processing the claim. Your process has been streamline to "no communication".Also My out of pocket was over $300 dollars and reimpursement from Trupanion was $34.65 - with no statemnt? What part of the expense was not covered? Why the variance?

Because I like how Trupanion isn’t age based.

Trupanion has been supportive of us emotionally and financially through out Myca's experience of Cushings Disease. Without this insurance, we could not provide the medication and services to keep her as healthy as possible.

We have had excellent customer service from Trupanion every since we bought it almost ten years ago. We bought insurance for our new puppy a couple years ago also. I highly recommend Trupanion!

We brought our adorable 8 week old French bulldog puppy Milo home in November 2017. As a new dog owner I immediately started to research pet insurance because I was unfamiliar with it and wasn’t sure if it was worthwhile. After researching and comparing pet insurance I decided to invest in Healthy Paws. I figured better safe than sorry. Everything was fine until Milo was about 1 ½ years old and he started to have medical issues. He had his veterinarian which lead to his animal ophthalmologist and eventually his neurologist. It was finally determined the next course of medical action was to have an MRI and Spinal tap performed. Without thinking, because you will do anything for your little furry family member, we went ahead with the costly procedure just to finally rule out a neurological issue. We made this decision thinking we would have to pay for the procedure out of pocket. When I finally took a look at the coverage Healthy Paws provided for Milo’s policy, it covered 80% of the procedure minus the deductible. A good portion of the cost was covered by Healthy Paws, which was a financial relief, along with the relief of finding out Milo did not have a neurological issue. Healthy Paws customer service was very friendly and great to work with and the claim submission process was very easy and once all the required medical records were submitted it only took a couple of weeks to receive the check in the mail. I HIGHLY recommend Healthy Paws if you are looking for medical coverage for your family pet.

Very helpful through a difficult time

Because I am a fairly new client and I’m not really sure how things are going to go.

I've had such a great experience so far!

I had an amazing customer service by all the trupanion team while my puppy was on ICU for 3 nights. They were caring and very helpful on a moment of stress on my family

Great customer service ??