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Our vet office sent our claim to Embrace. Claim processing was quick and effortless. Very satisfied with service.

My first couple of claims with Nationwide didn't go that well as far as processing time goes. It took over 3 months to have 4 or 5 claims processed with a lot of back and forth between the pet insurance and my vet. Turns out most of them had landed in a que which the claim team wasn't aware of. My experiences with my last several claims have been much better! The processing time has only taken around a week which is greatly appreciated by someone who needs claim reimbursement right away for other bills. The only thing that I would say is still a little trifling is how specific I have to be with each claim that I sent in. I sent in one without the policy number referenced in the subject line and because of this it hasn't been processed for 2 weeks now. The frustrating thing is that policy number and literally all information on diagnosis and history are on the attached claim form and in the body of the email. This means that if someone from the claim team would just open it up they would have everything they need, but since it's not in the subject line the claim isn't being processed. I'll have to call them to have the claim pulled and processed. It's just little things like that which are frustrating. Overall my whole experience with Nationwide Pet claims has greatly improved!!!

This was best choice we could have made for pet insurance. Saved us probably $10,000 my dog’s first year.

As I stated in the title, it’s very easy to work with you. It was easy to set up the policy and the claims were simple to process through my cell phone. The claim checks were received quickly as well.

VPI/Nationwide has been very helpful, up to, but not including one certain point, that being relief of my dog's anal glands, a required medical treatment.

Our dog broke two teeth chewing a bone, and it was well worth buying the insurance. Paid for the majority of her surgery.

When I need to make decisions about veterinary care for my dog Brutus, it is nice to be able to make those decisions knowing I Brutus is covered by his insurance plan. Brutus recently had trouble standing & walking, and with x-rays a very quick diagnosis was made (arthritis in the spine) and proper treatment has made it easy to get him up and around again!

I have had your insurance since Daisy was a baby. These last few years we have faced many health challenges and you have always paid well. I recommend you to everyone I know and pet people I don’t know!

I didnt talk to a customer service rep. I did it all myself and it was finally done in a timely fashion. I appreciate getting my money back to pay off the rest of the bill.

Very easy claim process and quick payment turnaround. The insurance policy was a great decision as Vet Care can get very expensive.