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Having Nationwide insurance gives me piece of mind. I never question having to take Storm to the vet.

The vet submitted the bill and Trupanion issued a check to us the very next day!

We have had Embrace Insurance since our dog was a puppy and after 7 years I have not had any bad experiences. Claims are easy to submit and are processed in a timely manner. I have contacted customer service with questions and have always received professional and courteous assistance. In fact, today I asked for a pre-certification and received the answer within 30 minutes. So glad we decided to go with Embrace.

my payment went from $65.00 to $100.00 for this new renewal -- i think that was a giant jump. so that is why i gave the over-all rating an 8. other than that - i am very happy with nationwide for Hailey

Great service.....very easy to under realities of the plan. Turnaround time for reimbursement of payments was more than reasonable. Ability to fax invoices in for processing was a huge plus.

They are great, I've dealt with other Insurance companies for my pets in the past, and Embrace is far superior. They are compassionate, easy to deal with and speedy.

Customer service great, empathetic with my recent issue with my Cinnamon, reassuring and so nice on the phone. Great experience

Our vet office sent our claim to Embrace. Claim processing was quick and effortless. Very satisfied with service.

My first couple of claims with Nationwide didn't go that well as far as processing time goes. It took over 3 months to have 4 or 5 claims processed with a lot of back and forth between the pet insurance and my vet. Turns out most of them had landed in a que which the claim team wasn't aware of. My experiences with my last several claims have been much better! The processing time has only taken around a week which is greatly appreciated by someone who needs claim reimbursement right away for other bills. The only thing that I would say is still a little trifling is how specific I have to be with each claim that I sent in. I sent in one without the policy number referenced in the subject line and because of this it hasn't been processed for 2 weeks now. The frustrating thing is that policy number and literally all information on diagnosis and history are on the attached claim form and in the body of the email. This means that if someone from the claim team would just open it up they would have everything they need, but since it's not in the subject line the claim isn't being processed. I'll have to call them to have the claim pulled and processed. It's just little things like that which are frustrating. Overall my whole experience with Nationwide Pet claims has greatly improved!!!

This was best choice we could have made for pet insurance. Saved us probably $10,000 my dog’s first year.