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I purchased a policy for my first Dalmatian in 2015 and was very pleased. Fast forward to 2017, I purchased a policy for my 2nd Dalmatian and have done nothing but jump through hoops every time I submit a claim. I was told that a NEW underwriter is the issue. Pet Partners will automatically reject almost every claim and you will have to resubmit . Usually error on their side, or the Vet explanation is not worded correctly or a little vague . Sometimes they can't read your email or fax, its not clear enough. Always something. Who has time for this. My own personal Health Insurance is less hassle. I still keep a policy so hopefully things will improve. My pets health is very important and I do believe in having Pet Insurance, so PLEASE review your claim submittal process Pet Partners and work with your policy holders to make it easier. I would not recommend this company now, but if they improve their claims process procedures, I would.

Our opinions/attitudes vary considerably based on whether you pay on the claims that we feel are legitimate. Hopefully you will. If not, then we will have to take a hard look at the entire plan.

Quick response to claim, fair reimbursement decisions, great customer service. I will be reneweing my policy with them when it's time.

I tell other people how good your ins. is. You stay on the ball on every claim on both dogs we send end and payback in a very reasonable time. I'm glad I switch ins. company.

We have needed to use this insurance twice in the past 5 years and so far it has done very well by us. I was able to sent our information on line and got it accepted right away. Then when the payment came had it put directly into our account. It was very easy and done in a timely manner.

Embrace is efficient and reliable. They are worth every penny!

The staff at ASPCA is really exceptional during a time when your own mind is on caring for a sick pet. They express concern about the welfare of the pet and promptly handle the insurance claim forms. Unfortunately I have had to use the insurance twice now but both times I've been very pleased with ASPCA's performance.

I have had a policy for my dog Quigley for 6 years and have only put in one tiny claim 5 years ago for $15 in medication. I tried to upgrade his policy to their whole pet plan and was denied because they say he has a preexisting condition of allergic dermatitis based on the one claim for meds for licking his paw 5 years ago! He has never been diagnosed with an allergy and they would not simply exclude allergies from an upgraded plan. They just said...no sorry, his preexisting condition means he can't be upgraded even with an exclusion. Ok--My vet has sent a letter to their underwriting department telling them that our dog does NOT have allergic dermatitis and was never diagnosed with that condition at any time. We will see what happens but needless to say, this is ridiculous. I am having a similar problem with my cat who also was denied an upgraded policy because I put in a claim for a test he had which showed a bacterial infection which is being treated by a 14 day course of antibiotics. When I applied for the policy upgrade, I told them I had put in the one and only claim for him and that he was on antibiotics and that did not seem to be an issue. First they said my cat was being denied the upgrade because he was too old (they showed he turned 10 on the day I called in and he must be under 10 years old by at least 2 weeks!). My vet showed he did not turn 10 until 9/28/17. So--vet faxes in the birth date they show. Now he was denied the upgrade again! this time it was because I put in a claim during the "renewal period". Not sure what that means since I've renewed every year for the past 7 years! then i am told that I can't try upgrading again after he is done with the antibiotics because then he will be too old! This is what I get for trying to use an insurance policy. Had I simply never put in any claims, they both would be on the upgraded policies now.

My dog Joe is having issues with prostatitis and infections. Without Pets Best I would not be able to acquire the best care possible for him. Thank you Pets Best for helping me take great care of Joe.

I bought pet insurance, for the very first time, to cover my new puppy, Riley. My vet discussed with me that she recommended pet insurance to new owners because of the healthcare care advancements that are available and coming down the pike. I was able to use it for his first wellness visit on Tuesday and the claim was paid (with the exception of forty cents) on Saturday. That's faster than my own insurance company pays my claims. Here's to hoping I don't need anything other than the wellness coverage but if I do, I feel confident after my first claim was so quickly taken care of by Pets Best.