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After waiting nearly a month for my claim to be looked at I got an email with missing information, wrong information, and never received my reimbursement. Had to call. People on the phone were nice and corrected the error.

I have covered three cats with Pets Best, starting in 2008. Each year since, I have submitted claims, and each time, my claim was settled fairly and quickly. I have never once had to argue with them to get my claim settled, and each time I have contacted them with questions, they have been extremely helpful.They saw one of my cat's through a hyperactive thyroid, intestinal lymphoma, and a number of smaller ailments. When he sadly succumbed to the lympoma last summer, the staff was so caring, and the card they sent was lovely. It has been such a comfort to me to know that I can provide my pets with the care they need without having to worry about the finances. I highly recommend Pets Best.

Shortly after rescuing Barry I did research on pet insurance. I found Healthy Paws to have the most flexible, comprehensive plan for the cost. (Even less expensive than the plan available through my employment with a discount!) Unfortunately we had to use the insurance when Barry received a bite wound from another dog. I submitted his paperwork, immediately recieve an email telling what additional paperwork was needed. The same day I submitted the additional paperwork (just a copy of his medical records) I received an email that my claim was processed and details of what the reimbursement would be. The amount was what I expected - yay no surprises! and the check arrived within a week.And to top off the already great experience I received a 'personalized' email inquiring as to Barry's recovery! I can't say enough in this day of lack of customer service about a complany that goes above and beyond! Thank you Healthy Paws for caring (almost :) as much about my baby boy as I do!

They are always available for questions, review claims right away, make payments in a timely manner, cover what they agreed to cover

They are always available for questions, review claims right away, make payments in a timely manner, cover what they agreed to cover

Over all, I'm pleased with the coverage.

Healthy Paws is amazing!! I've very happy I got this for my Rhodesian Ridgeback puppy! We've recently had some unexpected vet visits and it's already paid for itself for the year. They are very fast with their claim process (24 hours or less when I submitted 2 different claims) and it's very easy to submit. No headaches, no complaints, and recommend to all!

Sir Stubert now is 10 months old. We've been insured by Healthy Paws since September. About a month ago, he developed a cough, despite being fully vaccinated. Just before the Big Storm, he started coughing up blood. That required a trip to the Emergency Service. A couple of days later, he had a terrible response to the antibiotic. That brought us to the Emergency again.I've submitted the claims and got an Email response very quickly about how much would be reimbursed. I was amazed by the attention, the itemization, and the speed of the response. Most especially, I'm impressed by the follow-up and concern. I actually think that these folks may really care about the animals! As soon as Stubie was well enough, he returned to the dog park to get some R & R. Wouldn't you know it. He was running with his puppy friends and a tree came up out of nowhere...and now he has to fractures in his femur. I don't know what I would have done without HealthyPaws. The support and understanding of the staff, too, is very welcome.

Three weeks ago we had our Boston terier nuetered. We have the wellness protection and there was no problem at all in getting the reimbursement. Smooth so long as you file the right paperwork.

I think people forget that they are an Insurance company- Just like any other insurance company they will weasle out of what they can! Anyway I just purchased insurance from them I had to comment because many people seem to not have read their policy fully or found out what would be covered BEFORE they went ahead and had things done at their vet, just expecting to be reimbursed. I really like how when I e-mailed them and asked them questions about my dog they were up front and honest about what would and would not be covered. They also suggested doing a medical history review where they review the dogs history and let you know up front what they will and will not cover. I think it's pretty darn good they are willing to do this and the woman told me up front if I did not like what they had to say in the medical history review, I could cancel my insurance policy and they would reimburse me for my premiums as long as I didn't make any claims. Inform yourself before you make any claims with them so you don't end up having surprised. You can't get mad about what was in black and white the entire time!