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I have 2 dogs and they're both insured through Trupanion, I have never had any issues with there service. You basically get what you sign up for. They promise %90 back for eligible cost after detectible and in my case I pay extra every month but I have $0 detectible and I always got my refund back as promised with in a week of submitting the form. The price does go up every year though! but this is normal for health insurance companies anyway!

After meeting the deductible, they only covered up to a certain amount for each service.

I am furious with this insurance. Fool me once shame on you, fool me twice shame on me. I renewed my dog's policy after having nothing but issues with this insurance and now am still having nothing but issues. We had to bring my dog to the ER day after Thanksgiving. The bill was almost $500. The had to do Xrays, labs, etc. I submitted my claim to Embrace and the same day I get an email back that Bailey had maxed out her wellness rewards for the year so they will not be paying a good portion of the bill. The visit had NOTHING to do with wellness. When I called the ER the labtech said, ma'am, we don't do wellness visits here. I said yes I know. Every time I submit a claim to this insurance, even after calling to confirm information, they find a reason not to pay the claim. I am completely disgusted and outraged. We just got a new dog and I will absolutely NOT insure him with this company. They have been nothing but scams and headaches.

Embrace contacted my vet and took care of breaking out the different parts of my claim which I really appreciated! Thanks for the quick and great service!

Very easy process. No hassles. Great product.

Very easy process. No hassles. Great product.

Although my cat is only two years old, she hashad many health issues. Trupanion has taken the time to review any claim issues we have had and will cover her hip dysplasia operation recommended by her vet.

Although my cat is only two years old, she hashad many health issues. Trupanion has taken the time to review any claim issues we have had and will cover her hip dysplasia operation recommended by her vet.

During the last 3 years, I have had consistently great service with Embrace. My claims have been processed in a timely manner and there are no hidden surprises! We are very satisfied and have recently insured our new puppy with Embrace!

I have found EMBRACE to have friendly, responsive customer service. In fact, they are PROactive, which is extremely unusual--at least for human insurance companies! I have appreciated their "Keep in touch" approach, even when claims are processed a bit more slowly than they expect or would wish. In fact, the lag time was not bad at all. Great service!