Find and read reviews with confidence

Each part of the process was handled efficiently and I was kept informed throughout.

I am a veterinarian and also have Healthy Paws for both of my dogs. While they usually cover what they say they will, their customer service is terrible. I have had numerous issues where they didn't cover as much as they should have and typically have had to send multiple emails and make numerous phone calls to get the problem corrected. At times, I have sent them all the medical records and still received automatic emails saying they can't process the claim because I haven't provided documentation. Another problems is that they will not cover any claims on which I am the veterinarian of record. Therefore, any time I run bloodwork for example on my own dog, they will not cover it. I definitely do not recommend this insurance if you are yourself a veterinarian. If you have a lot of patience for terrible customer service and are not a veterinarian, you could consider it as a "good deal" as far as cost for covereage.

Very helpful

Surprised by 35 dollar one time fee

Lee, the customer service representative I spoke to, was amazing. Very informative but not condescending when I shared my financial concerns. In fact, compassionate is the word I would use! Will always recommend Trupanion and hope to cover my current and all future pets with Trupanion!

Even though this is the first time I've had to utilize the insurance, having it through the years has provided peace of mind. Gracie is 9 now and will be needing surgery to remove two growths, and Trupanion will be there to help. I also learned that her medication that she has needed for years is covered as well, and I can go back and claim for years previous. This is tremendously good news for me. I appreciate the assistance!

The vet submitted claim and within days received refund.

It was SO easy! Our vet hospital submitted the claim for us! Next, we got an email from Trupanion that they received the paperwork, and if they had questions, they would contact the hospital. Then we received an email from Trupanion that they approved the claim, and a check had been sent! Couldn’t get any easier! Thanks to Trupanion, and especially, thanks to everyone at Woodland Veterinary Hospital for taking care of our wee Yorkie when he was sick!!

Since my cats are older and sometimes need extra care, Trupanion has consistently come through.

So glad I purchased this insurance. They were highly recommended by others. My young puppy got salmon poisoning which resulted in several visits to the Vet and an overnight stay in the hospital. Very costly and stressful. It was very easy to submit the claim online and I received reimbursement quickly. So worth it, and they even followed up with me to see how my puppy was doing. A+++